Suebrina Deleon
Hammond,IN
Summary
Seeking a position where my exceptional people skills allow me to increase customer satisfaction and improve the overall image of the company. Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Well-versed in prioritizing projects and leading staff initiatives to optimize performance. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Tireless team player known for staying poised and calm in fast-paced environments. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player. Coordinate documentation, inventory and schedules to boost team productivity. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms.
Overview
14
14
years of professional experience
Work History
Office manager
Oetter Medical
Highland, IN
01.2018 - 12.2018
- Check in patients, collect demographics and insurance information, collect payments and copayments, process payments, bill patients insurance, apply insurance payments, deposits, answer phones, schedule appointments, order supplies and stock, clean office, medical records
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Maintained computer and physical filing systems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Managed office operations while scheduling appointments for department managers.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity to complete employee evaluations.
- Maintained CRM database with customer updates and report generation.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Arranged corporate and office conferences for company employees and guests.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Compared vendor prices and negotiated for optimal savings
- Maintained computer and physical filing systems
- Sourced vendors for special project needs and negotiated contracts
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed office operations while scheduling appointments for department managers
- Oversaw quality control and productivity rates to increase revenue and production times
- Developed standard operating procedures for all administrative employees
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
Leasing Consultant
Bayshore Properties
Hobart, IN
01.2017 - 10.2017
- Rents apartment homes to assigned property to prospective resident. Answered phone and email inquiries from prospective residents; uses standard sales techniques to encourage visitors to visit our community.
- Meets with prospective residents and checks our availability of units that best fit their desires and budget.
- Takes all needed information from prospective residents after they have indicated a desire to move to the property; completes all paperwork and computer entry associated with leasing activities.
- Contacts prospective resident of approval/disapproval; assists them in completing the lease and receives initial rent and deposit payments; assists new resident with the move in process
- Prepares and maintains a file for each resident
- Contacts residents with expiring leases to discuss renewals and encourages the renewal of the lease
- Assists others in marketing efforts in the community to promote the property positively and to help bring in prospective residents
- This includes implanting and carrying out marketing efforts such as outside marketing calls
- Makes resident calls for service or other needs and forwards to the appropriate staff member; writes work orders for service; promotes good resident relations through courteous and timely response to resident needs and concerns
- Answers outside phone calls and greets visitors
- Performs other miscellaneous duties as assigned.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to requests and scheduled appointments for property showings.
- Escalated major issues to property manager for immediate remediation.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
- Greeted clients, showed apartments, and prepared leases.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Patient Registrar
Franciscan Saint Margaret Hospital
Hammond, IN
01.2002 - 01.2014
- Enter all demographic and insurance information, for patients, into the computer
- Obtain authorizations to ensure payment
- Verify insurance eligibility for all patients
- Collect co-pays, deductibles and past due balances
- Create payment plans for patients
- Private pay collection follow-up
- Place admitted patients on appropriate nursing floors
- Train new employees
- Supervise staff
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into company's computer system.
- Used Epic to schedule and manage patient appointments.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Collected and processed co-payments and out-of-pocket charges using Epic.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
- Assembled and disassembled patient charts based on specific departmental policies.
- Scheduled daily appointments using computerized calendars.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Distributed informational materials, necessary forms and hospital procedures to patients.
- Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
- Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
- Answered phone calls and messages for medical facility, scheduling appointments and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed financial documentations such as expense reports and invoices.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Organized patient files and streamlined operations to improve efficiency.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Kept detailed records of office inventories and placed orders for more supplies.
- Verified medications, symptoms and other important patient information for entry into patient management system
Education
Certification - Licensed Practical Nurse
Ivy Tech Community College of Indiana
Crown Point, IN03.2022
Secretarial Assistant Certification -
Sawyer Business
Hammond, INSkills
- Team Management and Supervision
- Decision Making
- Staff Development and Training
- Team Building
- Schedule Coordination
- Motivational Leadership
- Multitasking and Prioritization
- Accounts Payable and Receivable
- Account Reconciliation
- Friendly and Relatable
- Documentation and Recordkeeping
- Goal Setting
- Attention to Detail
Timeline
Office manager
Oetter Medical
01.2018 - 12.2018
Leasing Consultant
Bayshore Properties
01.2017 - 10.2017
Patient Registrar
Franciscan Saint Margaret Hospital
01.2002 - 01.2014
Certification - Licensed Practical Nurse
Ivy Tech Community College of Indiana
Secretarial Assistant Certification -
Sawyer Business