Suebrina Sousa

Maintain high performance truck check-in standards by expediting the receiving and processing of all merchandise

Participate in the ongoing maintenance of the selling floor and fitting rooms, including resizing of fixtures, executing mark downs and mark ups, and signing fixtures where needed according to company standards

Expedite merchandise transfers, customer sends and return to vendors with urgency

• Provide Marketing, Human Resources, and Operations support to the stores senior leadership team
• Screening and scheduling interviews, onboarding/new hire orientation support
• Coordinating trunk shows and clinics, preparing monthly customer email blasts, event listings and event recaps.
• Set up and organized store meetings (Recognition, Vendor Trainings, Roundtable)
• Booked Travel, ordered supplies and submit store expenses
• Updated and prepped reports

• Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
• Trained and mentored new team members
• Followed shipping and receiving procedures for jewelry

• Receive, verify, and book all jewelry in accordance with Company standards
• Processed re-tickets, RTVs, Transfers, ASN Shipments and price changes
• Ensure case counts are completed daily and diamond if necessary
• Maintain a repair log, track all repairs sent to the vendor and submit repair invoices
• Trunk Show set up/take down

• Opening the store: safe, controller, registers and distributing reports
• Maintaining daily functions such as: cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Resolving customer issues, both internal and external