Dynamic and compassionate healthcare professional with experience as a CNA at Dry Harbor Nursing Home, excelling in patient care and communication. Proven leadership as a Shift Manager at McDonald's, enhancing team engagement and customer service. Skilled in effective time management and committed to maintaining healthcare ethics and safety protocols.
- Assisted with ambulation using proper body mechanics while providing physical support to patients.
- As a intern I worked my way up to employment just a week after receiving state certifications.
-Assisted patients with daily activities such as bathing, dressing and toileting them while maintaining their dignity and respect.
- Demonstrated excellent communication skills when interacting with patients and families in various health care settings
-Communicated with patients to ascertain feelings and needed for assistance and emotional support.
- Assisted Nurses and physicians in operation of medical equipment and provision of patient care.
- Received the Crew Shift Manager position after 5 months of employment.
- Provided leadership insight and mentoring to newly hired employees to supply knowledge or various company programs.
- Worked in close collaboration with team members to ensure customers received high quality service.
-Addressed customer complaints promptly and professionally in order to maintain positive relationships with customers.
- Greeted customers in a friendly and professional manner, ensuring customers satisfaction
- Preformed cashier duties such as accepting payments issuing change and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Utilized problem solving skills when resolving conflicts among team members or customers.