Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Suela Tirtja

Summary

Dynamic Dispatcher Manager at A&D Express LLC with a proven track record in optimizing fleet maintenance and enhancing customer communication. Successfully implemented performance evaluations that boosted productivity and job satisfaction. Skilled in field call management, I foster teamwork and accountability while achieving targeted improvements in response times.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Dispatcher Manager

A&D Express LLC
12.2017 - Current
  • Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
  • Implemented an effective performance evaluation system for dispatchers, leading to increased productivity and job satisfaction.
  • Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
  • Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
  • Tracked and monitored vehicle performance and maintenance.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Managed customer accounts and invoicing.

Head Teacher

ABC Child Care Center
08.2015 - 12.2018
  • Facilitated discussions on student performance, concerns, and areas for improvement.
  • Incorporated play-focused methods to enhance learning variety.
  • Coordinated extracurricular initiatives to enhance the curriculum.
  • Fostered parental partnerships to enhance educational continuity.
  • Maintained detailed records to enhance transparency.
  • Tailored educational resources to meet the unique needs of each student.
  • Promoted improved faculty interaction using structured communication systems.
  • Promoted active learning using hands-on, engaging exercises.
  • Maintained consistent communication to enhance teaching methods.

Mailroom Associate

Corporate Mailing Services
08.2009 - 03.2016
  • Streamlined workflow processes, resulting in reduced mail handling times.
  • Maintained documentation of shipping and receiving packages using Software.
  • Successfully navigated peak periods by maintaining exceptional work quality.

Crew Member

McDonald's
04.2009 - 07.2012
  • Met quality expectations consistently through exceptional service.
  • Facilitated a collaborative work environment through consistent communication.
  • Executed multiple tasks simultaneously with exceptional quality and speed.
  • Handled customer inquiries with professionalism and efficiency.

Education

Finance -

Albanian University
Tirane, Albania

Hairdresser -

Oxford of Hair Design
Seymour, CT
06.2012

Sonography Technician -

Naugatuck Valley Community College
Waterbury, CT

Skills

Field call management

Software

Word

Excel

Timeline

Dispatcher Manager

A&D Express LLC
12.2017 - Current

Head Teacher

ABC Child Care Center
08.2015 - 12.2018

Mailroom Associate

Corporate Mailing Services
08.2009 - 03.2016

Crew Member

McDonald's
04.2009 - 07.2012

Finance -

Albanian University

Hairdresser -

Oxford of Hair Design

Sonography Technician -

Naugatuck Valley Community College

Similar Profiles

CREATE PROFILE
Suela Tirtja