Suellen Oliveira

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

process applications on the computer
answering the fone
hange/condense all trash, replacing with new liners as needed. Throw all trash in Dumpsters
Fill all spray bottles / Paper towels/ Clean all trash tops
Wipe down and clean water fountain
Check/fill hand sanitizers.
Check all cardio and strength equipment for trash and gum
Clean all Mirrors along the Free Weight Wall
Vacuum ENTIRE gym floor and spot mop any problem areas including under/around equipment
Run the floor scrubber
Remove boxes from back storage room
Wipe down all ledges
Clean Cardio equipment
Clean strength and resistance equipment
Clean dumbbell racks
Clean all rooms in the black card spa
Empty all trashcans in black card spa
Fill all cleaning solution bottles in the black card spa

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Worked with floor team and managers to meet wide range of customer needs.
• Used POS system to enter orders, process payments and issue receipts.