Suellen Sterrett
Newnan,GA
Summary
Skilled business professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge and airline pricing models.
Overview
24
24
years of professional experience
Work History
Teller
Delta Community Credit Union
Newnan, GA
09.2021 - Current
- Responsible for greeting and assisting customers with their financial transactions and questions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
Personal Shopper and Delivery Driver
Instacart
Newnan, GA
08.2020 - 08.2021
- Shopped for customer grocery orders and delivered to their homes in a timely manner during the pandemic in order to earn extra money to make ends meet.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Revenue Management International Pricing Specialist
Delta Air Lines
Atlanta, GA
10.2005 - 07.2020
- Responsible for maximizing revenue (RASM) in my assigned entity by providing dynamic, competitive fares and increasing market share.
- Analyzed historical data, market trends, competitor rates, and customer segmentation to optimize pricing decisions.
- Monitored industry changes in order to anticipate potential impacts on business objectives.
- Conducted regular reviews of current pricing strategies and recommended adjustments based on findings.
Revenue Management International Pricing Senior Analyst
Delta Air Lines
Atlanta, GA
10.2005 - 07.2020
- Managed and developed off tariff pricing programs between US and six Latin America.
- Developed and implemented pricing strategies to increase profitability.
- Created reports to track and analyze performance metrics related to pricing decisions.
- Monitored competitor's prices and adjusted accordingly in order to remain competitive in the marketplace.
- Evaluated effectiveness of current pricing policies and made recommendations for improvement.
Revenue Management International Pricing Analyst
Delta Air Lines
Atlanta, GA
11.1999 - 12.2000
- Provided competitive pricing strategies for published fares between the North America and Central America.
- Monitored competitor's prices and adjusted accordingly in order to remain competitive in the marketplace.
- Expanded market share by executing effective sales strategies while detailing market conditions analysis for strategic planning.
Education
Bachelor of Science – Hotel and Restaurant Management -
University of North Texas
Skills
- Organized
- Analytical
- Customer focused
- Leader
- Drawer Balancing
- Cash Handling
- Excellent Time Management Skills
- MS Office Proficient
- Strong Work Ethic
- Friendly
- Product and Service Sales
- Excellent Communication Skills
- Exceptional Customer Service
- Account Updating
- Regulatory Compliance
- Financial Advising
- Banking
- Account Management
- Data analysis
- Clerical Support
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teller
Delta Community Credit Union
09.2021 - Current
Personal Shopper and Delivery Driver
Instacart
08.2020 - 08.2021
Revenue Management International Pricing Specialist
Delta Air Lines
10.2005 - 07.2020
Revenue Management International Pricing Senior Analyst
Delta Air Lines
10.2005 - 07.2020
Revenue Management International Pricing Analyst
Delta Air Lines
11.1999 - 12.2000
Bachelor of Science – Hotel and Restaurant Management -
University of North Texas
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