Suellen (Suzy) Robinson
Sherman,TX
Summary
Dynamic professional with a proven track record in customer service and support, demonstrated at Sherman ISD and Lone Star Valet. Excelled in fostering positive relationships and maintaining high standards of professionalism. Achieved consistent customer satisfaction through efficient work ethic and exceptional communication skills. Skilled in team training and classroom management, showcasing patience and composure under pressure.
Overview
44
44
years of professional experience
Work History
Valet Lead
Lone Star Valet And Parking Services
02.2022 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
- Provided punctual, polite valet services to uphold professional standards.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
- Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.
- Upheld company's high standards of professionalism and hospitality in all guest interactions.
Teacher
Sherman ISD
06.2012 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Birthing Dula
Harrell, Booth, and Morrison
09.1980 - 09.2000
- Demonstrated adaptability in handling clerical duties across multiple departments when necessary, improving overall hospital function.
- Maintained compliance with hospital policies and procedures by accurately completing required paperwork, including birth certificates and consents for treatment.
- Ensured optimal communication among team members by participating in regular meetings focused on quality improvement initiatives within the department.
- Assisted with maintaining a clean and organized care environment, contributing to increased patient comfort during their stay.
- Contributed to a positive patient experience by providing compassionate assistance with personal hygiene tasks as needed.
Education
Master of Arts - Teaching
Austin College
Sherman, TX05.2003
Bachelor of Arts - Education And Social Studies
Austin College
Sherman, TX05.2002
Associate of Arts - Secondary Education
Grayson County College
Sherman, TX05.2000
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
Timeline
Valet Lead
Lone Star Valet And Parking Services
02.2022 - Current
Teacher
Sherman ISD
06.2012 - 06.2022
Birthing Dula
Harrell, Booth, and Morrison
09.1980 - 09.2000
Master of Arts - Teaching
Austin College
Bachelor of Arts - Education And Social Studies
Austin College
Associate of Arts - Secondary Education
Grayson County College
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