Jose Aguilar
Dallas,Texas
Summary
Reliable Parking Lot Attendant offering 3 years of excellent service while enforcing guidelines. Efficiently collects payments and closely observes surroundings for high standards of lot safety. Successfully directs drivers and stays professional in stressful situations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Valet Lead
Platinum Parking
Dallas, TX
08.2019 - 06.2022
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Assisted hotel guests with valet retrieval process.
- Issued and collected claim tickets and processed valet parking fees.
- Completed claim check, vehicle damage and billing dispute forms.
- Answered guest's questions about property amenities and services.
- Maintained current listing of local and area attractions special events and activities to give guests updated information.
- Entered guest vehicle information and location in computerized valet parking system.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Parked and retrieved cars according to customer needs.
- Removed safety hazards, soiled items and trash from customer areas.
- Enhanced driver safety by securing lot and escorting individuals.
- Escorted drivers to vehicles and helped load or carry large items.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Assigned and verified vehicle claim tickets upon arrival and retrieval.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Delivered above and beyond service to VIP guests at property.
Handyman
Exalt Samples
Carrollton, Texas
06.2018 - 05.2019
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
Education
High School Diploma -
L G Pinkston High School
Dallas, TX 08.2014 - 06.2018
Architecture
Mountain View College
Dallas, TX 01.2019 - 05.2019
Skills
Guest flow management
Vehicle parking and retrieval
Lot monitoring
Transportation accomodations
Written Communication
Training and Development
Attention to Detail
Dependable and Responsible
Good Telephone Etiquette
[Type] Software Proficiency
Guest service
POS system operations
Google Workspace
Timeline
Valet Lead
Platinum Parking
08.2019 - 06.2022
Architecture
Mountain View College
01.2019 - 05.2019
Handyman
Exalt Samples
06.2018 - 05.2019
High School Diploma -
L G Pinkston High School
08.2014 - 06.2018