SUE MARIE HILL HOKER
Irving,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level RN position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Consultant FOR HOME HEALTH AGENCIES
PROFESSIONAL HOME CARE
01.2001 - 01.2002
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Aligned closely with business owners and employees to gather information and gain operational insight.
Nursing Supervisor ,DON, ADMINISTRATOR
Baylor University AND CARETEAM HOME HEALTH
06.1980 - 05.1995
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct nursing care to patients when personnel was short-staffed.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Confidently directed overall operation of nursing services and patient care.
- Delegated tasks and provided leadership for [Number] nurses and support personnel.
- Supervised staff of [Number] registered nurses, [Number] licensed practical nurses and [Number] certified nursing assistants.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Coordinated nursing care for patients and participated in patient and family education.
- Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
- Educated patients and families on treatment procedures and answered questions for thorough home care plans.
- Investigated and reported all incidents per hospital policies.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Maintained strong commitment to patient care through dedicated case management and treatment delivery.
- Supported patient needs by researching and recommending various types of individualized care plans.
- Introduced and improved programs for preventive and rehabilitative nursing procedures.
Education
BBA - Nursing
GOWANDA STATE HOSPITAL SCHOOL OF NURSING
Gowanda, NY06.1969
Skills
- Home health care expertise
- Home Health Nursing
- At-home healthcare
- Home health and hospice
Staff management
Active listening
Assessments
Organizational development
Team leadership & development
Time management
Multitasking and organization
Problem-solving
Continuous improvement
Timeline
Consultant FOR HOME HEALTH AGENCIES
PROFESSIONAL HOME CARE
01.2001 - 01.2002
Nursing Supervisor ,DON, ADMINISTRATOR
Baylor University AND CARETEAM HOME HEALTH
06.1980 - 05.1995
BBA - Nursing
GOWANDA STATE HOSPITAL SCHOOL OF NURSING
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