Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suerella Simon

Miami Gardens,FL

Summary

Experienced manager/Team Lead with over 20 years of experience. Recognized for ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Also increase sales through upselling techniques, as well as implementing processes that drive profitability. Investigate and resolve customer complaints or issues to strengthen store reputation and grow customers. Talented problem solver and leader motivates team to reach performance goals and business.

Overview

13
13
years of professional experience

Work History

Fulfillment Associate /Team Leader

Amazon.com Services LLC
Opa-locka, FL
10.2020 - Current
  • Assisted in training new fulfillment associates, sharing best practices and tips.
  • Communicated effectively with supervisors and team members to address workflow challenges.
  • Trained new employees regarding warehouse procedures and standards.
  • Managed inventory and ordered.

Lead /Sales Assistant

Macy's
Aventura, FL
02.2012 - 06.2019
  • Assisted in creating displays to promote products.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.

Lead /Sales Associate

Sears
Aventura, FL
05.2015 - 11.2018
  • Provided leadership, guidance, and direction to team members.
  • Trained new staff in customer service protocols and product knowledge.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained detailed records of all customer transactions in the company's database system.

Education

Esthetician

Beauty School of America
Hialeah, FL
06-2010

GED -

Basseterre High
St. Kitts W.I

Skills

  • Strong work ethic
  • Leadership / management
  • Complex problem solving
  • Monitoring strong work values
  • Team work
  • Time management

Timeline

Fulfillment Associate /Team Leader

Amazon.com Services LLC
10.2020 - Current

Lead /Sales Associate

Sears
05.2015 - 11.2018

Lead /Sales Assistant

Macy's
02.2012 - 06.2019

Esthetician

Beauty School of America

GED -

Basseterre High

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Suerella Simon