Suetta McGee
Fort Mill,SC
Summary
I worked as a full charge bookkeeper before going into healthcare. I've worked in multiple departments and prefer the emergency department. I have used Epic for several years and prefer it over many other software program.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Fort Mill Dermatology
Fort Mill, SC
03.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Patient Service Representative
Novant Health Rock Hill Family Medicine
Rock Hill, SC
01.2019 - 12.2022
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Novant Health Occupational Medicine Clinic
Novant Thomasville Medical Center
Thomasville, NC
01.2014 - 01.2019
- Streamlined therapy processes, including scheduling and billing, to improve efficiency and reduce administrative burdens on patients and their families.
Patient Access Representative
Novant Thomasville Medical Center
Thomasville, NC
08.2010 - 12.2013
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
No Degree - Accounting And Computer Science
Davidson County Community College
Thomasville, NCHigh School Diploma -
East Davidson High School
Thomasville, NC05.1979
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
- Scheduling appointments
- Patient greeting
- Eligibility Determination
Timeline
Patient Service Representative
Fort Mill Dermatology
03.2023 - Current
Patient Service Representative
Novant Health Rock Hill Family Medicine
01.2019 - 12.2022
Novant Health Occupational Medicine Clinic
Novant Thomasville Medical Center
01.2014 - 01.2019
Patient Access Representative
Novant Thomasville Medical Center
08.2010 - 12.2013
No Degree - Accounting And Computer Science
Davidson County Community College
High School Diploma -
East Davidson High School