Suetta McGee
Fort Mill,SC
Summary
I worked as a full charge bookkeeper before going into healthcare. I've worked in multiple departments and prefer the emergency department. I have used Epic for several years and prefer it over many other software program.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Fort Mill Dermatology
03.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Patient Service Representative
Novant Health Rock Hill Family Medicine
01.2019 - 12.2022
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Novant Health Occupational Medicine Clinic
Novant Thomasville Medical Center
01.2014 - 01.2019
- Streamlined therapy processes, including scheduling and billing, to improve efficiency and reduce administrative burdens on patients and their families.
Patient Access Representative
Novant Thomasville Medical Center
08.2010 - 12.2013
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
No Degree - Accounting And Computer Science
Davidson County Community College
Thomasville, NCHigh School Diploma -
East Davidson High School
Thomasville, NC05.1979
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
- Scheduling appointments
- Patient greeting
- Eligibility Determination
Timeline
Patient Service Representative
Fort Mill Dermatology
03.2023 - Current
Patient Service Representative
Novant Health Rock Hill Family Medicine
01.2019 - 12.2022
Novant Health Occupational Medicine Clinic
Novant Thomasville Medical Center
01.2014 - 01.2019
Patient Access Representative
Novant Thomasville Medical Center
08.2010 - 12.2013
No Degree - Accounting And Computer Science
Davidson County Community College
High School Diploma -
East Davidson High School
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