Sueyen Stewart
Hyattsville,MD
Summary
To obtain a position in a growing Organization which will provide me with the opportunity to utilize my skills , while learning and contributing to the overall success and growth of the organization .
Overview
8
8
years of professional experience
Work History
Customer Care Representative
knutsford Express Jamaica W.I
09.2018 - 12.2023
- Provided accurate, valid, and complete information to customers.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Gathered customer feedback to suggest improvements for products and services.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Customer Service Representative
Sutherland Global Services
02.2016 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Information Technology
St Elizabeth Technical High School
Jamaica07-2011
Some College (No Degree) - Information Technology Project Management
Distinction Collage
JamaicaSkills
- Email correspondence
- Payment Processing
- Appointment Scheduling
- Data Entry
- Customer Service
- Database Research
- Complaint Handling
- Project Management
- Problem Resolution
- Order Processing
- CRM Software
- Inbound Customer Service
- Customer Relations
- Order Fulfillment
- Attention to Detail
- Customer service excellence
- Problem-solving skills
- Credit card payment processing
Timeline
Customer Care Representative
knutsford Express Jamaica W.I
09.2018 - 12.2023
Customer Service Representative
Sutherland Global Services
02.2016 - 07.2018
Information Technology
St Elizabeth Technical High School
Some College (No Degree) - Information Technology Project Management
Distinction Collage
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