SUGEIDY PETTINATO
Staten Island,NY
Summary
Team Lead in Clerical Operations with 10 years of experience in high-volume financial and regulated environments. Strong background in Self-Pay correspondence processing, insurance follow-up, account research, and compliance documentation, with additional experience supporting No-Fault and Workers' Compensation accounts. Recognized for workflow coordination, quality control, and hands-on team support.
Overview
10
10
years of professional experience
Work History
Team Lead - Clerical Operations & Consumer Account Coordination
RTR Financial Services, Inc.
Staten Island, NY, USA
07.2015 - 08.2025
- Led daily clerical workflow supporting high-volume consumer and insurance accounts
- Managed and processed Self-Pay correspondence, ensuring accurate documentation, timely responses, and detailed account updates
- Performed insurance follow-ups, obtained EOBs, verified eligibility, and resolved account discrepancies
- Supported processing of No-Fault and Workers' Compensation correspondence, maintaining compliance and accurate account tracking
- Delegated assignments across onsite and remote staff to meet productivity and turnaround goals
- Reviewed completed work for quality assurance and regulatory compliance
- Trained and supported team members on systems, procedures, and performance standards
- Assisted with audits, reporting, and cross-department coordination
Education
Associate of Science - Interior Design
UNAPEC
Santo Domingo, Dominican Republic05.2005
Skills
- Self-Pay Correspondence Processing
- Insurance Account Follow-Up
- Account Updates & Research
- Workflow Distribution
- Team Support & Training
- Compliance & Documentation Review
- No-Fault & Workers' Comp Support
- EPIC/Hyperspace
- OnBase
- Microsoft Office
Languages
English
Spanish
Timeline
Team Lead - Clerical Operations & Consumer Account Coordination
RTR Financial Services, Inc.
07.2015 - 08.2025
Associate of Science - Interior Design
UNAPEC