Sugey Sanchez
Midland
Summary
Dynamic professional with extensive experience in customer service and team leadership at Wendy's Restaurants. Proven ability in cash handling and point of sale systems, ensuring accuracy and security. Recognized for fostering positive relationships and enhancing customer satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional service in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Care Giver
Margie Brandsom
Odessa
04.2020 - Current
- Provided personal care assistance with daily living activities.
- Maintained a clean and safe environment for clients.
- Communicated effectively with clients and families regarding care plans.
- Administered medications and monitored health conditions as needed.
- Assisted clients with mobility and physical therapy exercises.
- Documented client progress and reported changes to healthcare professionals.
- Developed trusting relationships to promote emotional well-being of clients.
- Coordinated transportation for medical appointments and social activities.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Followed care plan and directions to administer medications.
Server
Parks Methodist Retirement
Midland
04.2018 - 04.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness of dining area and assisted with setting up tables.
- Took orders accurately and communicated them to kitchen staff promptly.
- Managed multiple tables while ensuring timely delivery of food and beverages.
Cafeteria Worker
Wee Care Daycare #1
Midland
03.2014 - 12.2018
- Prepared nutritious meals for children following dietary guidelines and safety standards.
- Maintained cleanliness and organization of kitchen and serving areas throughout the day.
- Assisted in menu planning to provide variety and meet nutritional needs of children.
- Operated kitchen equipment safely and efficiently during meal preparation and service.
Accounts Receivable Clerk
Flex Pipe Systems
Midland
01.2018 - 04.2018
- Processed customer invoices and maintained accurate records in accounting software.
- Reviewed and reconciled accounts to ensure timely payments and resolve discrepancies.
- Coordinated with sales teams to address customer inquiries and payment issues.
- Collaborated with team members to streamline invoicing processes for improved efficiency.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Entered, posted and scanned accounts receivable documents into accounting software.
Dispatcher
Canyon Readi-Mix, Inc.
Odessa
03.2012 - 03.2014
- Coordinated daily dispatch schedules to optimize delivery routes and resources.
- Communicated with drivers to ensure timely pick-up and drop-off of shipments.
- Monitored shipment statuses and updated clients on delivery timelines.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Tracked real-time location of vehicles using GPS technology.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
Dispatcher
Simons Petroleum
Odessa
09.2011 - 03.2012
- Dispatched drivers promptly while managing incoming phone inquiries.
Took orders for fuel and oil, ensuring optimal service levels.
Handled payroll functions to guarantee accuracy in employee compensation. - Monitored real-time vehicle locations using GPS tracking systems.
- Communicated with team members to resolve delivery issues promptly.
- Managed incoming calls and dispatched appropriate resources quickly.
Cashier
Pilot Travel Center
Midland
05.2007 - 09.2011
- Execute cashier responsibilities, manage financial transactions, and organize product stocking with focus on customer satisfaction.
- Processed customer transactions efficiently and accurately at busy travel center.
- Maintained cleanliness and organization of checkout area for a pleasant customer experience.
- Assisted customers with inquiries about products and services available at the location.
- Provided exceptional customer service to enhance overall guest satisfaction and loyalty.
Server
Parks Methodist Retirement Village
Odessa
05.2005 - 05.2007
- Oversaw food preparation, facilitated hostess tasks, and organized event arrangements.
- Took orders accurately and communicated them to kitchen staff promptly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Host
Medical Center Hospital
Odessa
08.2003 - 05.2005
- Managed food preparation and allocation to patients
- Greeted and welcomed patients and visitors to the medical center.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Cashier Team Lead
Wendy's Restaurants
Odessa
02.2000 - 07.2003
- Managed cash register operations, opened store, and prepared environment for daily activities.
- Managed cash handling procedures to maintain accuracy and security.
- Supervised cashier team to ensure efficient customer service flow.
Skills
- Cash handling and point of sale systems
- Customer service and support
- Team supervision and leadership
- Inventory management
- Logistics scheduling
- Effective communication
- Time management
- Positive attitude
- Relationship building's
- Problem solving
- Multitasking and organization
- Reliability and punctuality
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Care Giver
Margie Brandsom
04.2020 - Current
Server
Parks Methodist Retirement
04.2018 - 04.2020
Accounts Receivable Clerk
Flex Pipe Systems
01.2018 - 04.2018
Cafeteria Worker
Wee Care Daycare #1
03.2014 - 12.2018
Dispatcher
Canyon Readi-Mix, Inc.
03.2012 - 03.2014
Dispatcher
Simons Petroleum
09.2011 - 03.2012
Cashier
Pilot Travel Center
05.2007 - 09.2011
Server
Parks Methodist Retirement Village
05.2005 - 05.2007
Host
Medical Center Hospital
08.2003 - 05.2005
Cashier Team Lead
Wendy's Restaurants
02.2000 - 07.2003