Sugey Veronica Fimbres
Casa Grande,AZ
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes to support team objectives. Reliable and adaptable, demonstrating a swift capacity to learn and apply new skills. Committed to leveraging strengths to drive team success and contribute meaningfully to organizational growth.
Overview
14
14
years of professional experience
Work History
Insurance Claims and Treatment Coordinator
MB2/Villago & Dm Family Dentistry
2876 N Pinal Ave #4 Casa Grande, AZ 85122
01.2017 - Current
- Prepared insurance claim forms
- Explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Lead Dental Assistant/Front Desk Receptionist
Chandler Bright Family Dentistry
1960 W Ray Rd, Chandler, AZ 85224
01.2016 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Assistant Manager
RadioShack
917 N Promenade Pkwy, Casa Grande, AZ 85194
11.2012 - 12.2015
- Prepared insurance claim forms
- Explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
GED -
Central Arizona College
8470 N Overfield Rd, Coolidge, AZ 85128 Dental Assistant -
Pima Medical Institute
957 S Dobson Rd, Mesa, AZ 85202Skills
- Claim Processing
- Multi-Line Phones
- Telephone skills
- HIPAA Guidelines
- Verbal and written communication
- Financial Plan Options
- Cash Reconciliation
- Patient Service
- Records Filing
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Claims and Treatment Coordinator
MB2/Villago & Dm Family Dentistry
01.2017 - Current
Lead Dental Assistant/Front Desk Receptionist
Chandler Bright Family Dentistry
01.2016 - 12.2016
Assistant Manager
RadioShack
11.2012 - 12.2015
GED -
Central Arizona College
Dental Assistant -
Pima Medical Institute