Suhail M. Pacheco Gonzalez
Orlando,FL
Summary
Versatile retail manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable with several years of comprehensive experience. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
General Manager
Marc Jacobs International
Orlando , FL
10.2024 - Current
- Store opening. Flagship and first boutique in the Orlando market. Hiring and training. Store setting.
- Review progress against established objectives, and adjust strategies based on business trends.
- Business acumen. KPI analysis and payroll.
- Store Events Coordinator
- Team development, hiring, and training.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, client outreach and sales.
Department Manager
Burberry
Orlando, USA
05.2023 - 10.2024
- Weekly, monthly, and yearly client advisors' reviews.
- Hiring, training, payroll, and scheduling.
- KPI analysis, strategy development.
- Client outreach strategies.
- Motivated and promoted staff participation, and team building.
- Fostered a performance-oriented environment focused on team collaboration, personal accountability, and long-term business success.
Assistant General Manager
Tory Burch
Orlando, USA
08.2010 - 05.2023
- Client Relations Leader. VIP events.
- Recruiting, interviewing, coaching, and training staff.
- Assisting the General Manager in developing and implementing strategic plans.
- Managed payroll and scheduling.
- Analyzed sales data to identify trends and opportunities for growth.
- Fostered a performance-oriented environment focused on promoting team collaboration, personal accountability, and long-term business success.
Education
Graphic And Industrial Designer -
Design Institute of Caracas
Caracas, Venezuela08.1998
J.D. - Law
Catholic University
Caracas, Venezuela08.1997
Skills
- Business Acumen
- Staff Management and development
- Customer Engagement
- Relationship building
- Motivational Leadership
- Adaptable
- Reliable
- People oriented
- Team building
Accomplishments
- Winner of national contest as the best leader of the floor in 2023, delivering the highest conversion rate.
- Recognition as Hightest Clienteling business growth in 2022, 2021, 2020
- "Buddy" awarded on 2019 (last year of the award). Recognition that was given by the employees to a coworker that performs and lives the Tory Burch Buddy Values.
Languages
- English, Full Professional
- Spanish, Native/ Bilingual
Timeline
General Manager
Marc Jacobs International
10.2024 - Current
Department Manager
Burberry
05.2023 - 10.2024
Assistant General Manager
Tory Burch
08.2010 - 05.2023
Graphic And Industrial Designer -
Design Institute of Caracas
J.D. - Law
Catholic University
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