SUHAILA DIAZ
Mound City,SD
Summary
Passionate Customer Service professional with 4 years of experience and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Exceptional listener and empathic service provider.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Dollar General Store
Selby , SD
08.2020 - 02.2021
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Cake Decorator
Dairy Queen
02.2016 - 04.2018
- Ensure all cake products meet the Dairy Queen standards of quality and excellence.
- Increased business sales by 80% by influencing purchases and attracting customers with displays and professional service.
- Accurately packaged and priced each product according to Dairy Queen pricing procedures.
Cashier
Shopko Hometown
05.2015 - 01.2016
- Providing customers with a quick and efficient check-out experience, Ensuring customers receive courteous service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable help.
Bilingual Customer Service Representative
One World Direct
04.2009 - 05.2010
- Communicated with management when customer issues escalated and worked to find resolutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered up to 50 calls per day in a busy, fast-paced office for both English and Spanish-speaking customers.
Education
Alcohol Server Training -
Pastry & Cooking Chef -
Cordon Ross Culinary Institute
Guadalajara 02.1999
Skills
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Social Media Platforms
- Computer Proficiency
- Issue and Complaint Resolution
- Customer Transactions
- Empathy and Compassionate
- Upbeat and Positive Personality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Team Lead
Dollar General Store
08.2020 - 02.2021
Cake Decorator
Dairy Queen
02.2016 - 04.2018
Cashier
Shopko Hometown
05.2015 - 01.2016
Bilingual Customer Service Representative
One World Direct
04.2009 - 05.2010
Alcohol Server Training -
Pastry & Cooking Chef -
Cordon Ross Culinary Institute
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