Suhayl Howaida
Mesa,AZ
Summary
I believe every position offers the opportunity to act on a very firm conviction of mine: that every business is a service business, and to succeed one must address the distinct need of each customer.
Overview
11
11
years of professional experience
Work History
Revenue Support/CSR
Preferred Homecare
Phoenix, AZ
11.2022 - Current
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Recognized by management for providing exceptional customer service.
- Ensured that all necessary forms were completed accurately prior to submission.
Patient Service Associate
Preferred Homecare
Phoenix, AZ
08.2018 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Patient Pay/Billing Specialist
Preferred Homecare
Phoenix, AZ
06.2016 - 08.2018
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Answered customer inquiries regarding billings, payments, account status.
Donor Center Technician
Grifols Biomat USA
Mesa, AZ
08.2013 - 06.2016
- Performed data entry of donor information into the company's database.
- Set up donation equipment to ensure proper operation during blood drives.
- Ensured compliance with applicable regulations and guidelines governing blood banking procedures.
- Attended staff meetings regularly in order to stay informed about new policies or procedures.
Education
Bachelor of Science - Social Sciences
Washington State University
Pullman, WA05-2010
Associate of Arts - History
Lower Columbia College
Longview, WA05-2010
Skills
- Data Collection
- Product Knowledge
- Information Security
- Complaint Resolution
- Call Management
- Account Updating
- Inbound and Outbound Calling
- Data Entry
- Problem-Solving Abilities
- Courteous Demeanor
- Positive and Professional
- Delivery Scheduling
- Multi-Task Management
- Team Development
- Staff Training
- Product Sales5
- Typing 55 WPM
- Computer Proficiency
Accomplishments
- At Lower Columbia College, I received Most Outstanding Student in the History Dept in 2009 and graduated with a 3.81 GPA.
References
References available upon request.
Timeline
Revenue Support/CSR
Preferred Homecare
11.2022 - Current
Patient Service Associate
Preferred Homecare
08.2018 - 11.2022
Patient Pay/Billing Specialist
Preferred Homecare
06.2016 - 08.2018
Donor Center Technician
Grifols Biomat USA
08.2013 - 06.2016
Bachelor of Science - Social Sciences
Washington State University
Associate of Arts - History
Lower Columbia College
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