Suhey Leyva
Chicago,IL
Summary
Customer focused Retail Associate with extensive experience in retail dynamics and service standards. Delivered tailored product recommendations to enhance customer satisfaction and drive sales. Committed to executing initiatives that elevate customer experience and support organizational goals. Adaptable and effective under pressure, consistently meeting diverse challenges with organized strategies.
Overview
10
10
years of professional experience
Work History
Retail Sales Representative
Verizon
01.2021 - 12.2025
- Presented device features, plan options and accessory recommendations
- Presented device features, plan options, and accessory recommendations
- Assessed customer needs and recommended suitable Verizon products and services.
- Established strong relationships with consumers and businesses through effective communication, fostering customer loyalty.
- Explained billing details, promotions, and service changes to enhance customer understanding and satisfaction.
- Resolved billing and service questions using Verizon customer support resources.
- Replenished stock shelves and displays according to store guidelines.
Retail Sales Representative
T-Mobile
01.2018 - 01.2021
- Activated wireless devices to improve customer connectivity. and facilitated account upgrades to enhance customer satisfaction
- Explained billing details, promotions and services.
- Activated wireless devices and handled account upgrades
- Maintained accurate customer records in T-mobile systems
- Clarified billing details and communicated promotions and services to optimize customer understanding
Crew
Dunkin Donuts
01.2016 - 01.2018
- Oversaw daily operations, ensured compliance with policies and procedures, and delivered exceptional customer service to enhance guest satisfaction.
- Monitored sales floor and merchandise displays, maintaining presentable condition through effective restocking and reorganization.
- Restocked supplies during shift to ensure product availability. and maintained clean service areas throughout shifts.
- Monitored sales floor and merchandise displays for presentable condition taking corrective action such as restocking and reorganizing products.
- Followed health, safety and sanitation guidelines during daily operations.
- Oversaw daily operations, complied with policies and procedures, and provided exceptional customer service.
Education
Associate of Science -
Richard J Daley
Chicago, IlDiploma - General Education Development
Malcolm X College
Chicago, ILSkills
- Customer Service
- Customer needs assessment
- Sales floor organization
- POS systems
- Cash handling
- Computer Literacy
- Problem Solving
- Goal attainment
- Multilingual communication
- Interpersonal skills
- Communication
- Cash handling
Timeline
Retail Sales Representative
Verizon
01.2021 - 12.2025
Retail Sales Representative
T-Mobile
01.2018 - 01.2021
Crew
Dunkin Donuts
01.2016 - 01.2018
Associate of Science -
Richard J Daley
Diploma - General Education Development
Malcolm X College