Sui Murphy
Las Vegas
Summary
Dynamic Loan Officer with extensive experience excelling in client relationship development and financial advising. Proven track record of exceeding loan processing quotas while ensuring quality assurance in documentation. Bilingual in Spanish, adept at fostering informed decision-making and enhancing customer satisfaction through exceptional service.
Overview
20
20
years of professional experience
Work History
Loan Officer
Wheels Financial
10.2022 - Current
- Evaluated client financial profiles to determine appropriate loan products.
- Assisted clients in completing loan applications and gathering necessary documentation.
- Reviewed and analyzed credit reports to assess borrower eligibility and risk levels.
- Acquired and cataloged incoming documents for loan processing
- Managed large portfolio of clients daily
- Consistently met and exceeded loan processing quotas
Underwriter
Automotive Credit Corp
03.2019 - 11.2022
- Analyzed applicants' financial documentation for accuracy and compliance with underwriting guidelines.
- Collaborated with agents/dealers to gather additional information and clarify underwriting requirements.
- Responsible for processing and analyzing dealer applications
- Analyzed applicant risk factors to determine approval and rates
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Loan Officer
Wheels Financial
07.2010 - 03.2019
- Educated clients on financial options, fostering informed decision-making regarding loans.
- Assisted clients in completing loan applications and gathering necessary documents
- Reviewed and analyzed credit repost to assess borrower eligibility and risk levels
- Acquired and cataloged incoming documents for loan processing
- Manged large portfolio of clients daily
- consistently met and exceeded loan processing quotas
Authorization Representative
Prescription Solutions/Healthcare Partners
06.2008 - 02.2010
- Collaborated with healthcare providers and patients to resolve authorization discrepancies efficiently.
- Maintained compliance with regulatory requirements in all authorization submissions.
- Educated patients on coverage options and authorization processes to enhance understanding.
- Reviewed and approved medications requiring clinical pharmacist oversight.
- Delivered exceptional customer service quality and compliance with FDA guidelines
Customer Service Representative
Westlake Financial Services
06.2008 - 11.2009
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed high-volume call traffic, maintaining composure and professionalism in challenging situations.
- Processed payments, arranged settlements, and ensured FDCPA compliance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Loan Officer
Countrywide Mortgage
12.2005 - 11.2007
- Provided ongoing support and consultation throughout the loan process to enhance customer satisfaction.
- Managed loan pipelines to track progress and maintain accurate records for compliance purposes.
- Supported loan officers in processing mortgage applications and preparing documentation for submission.
- Assisted in maintaining compliance with regulatory requirements throughout loan processing procedures.
- Analyzed client financial information to determine eligibility for various mortgage products.
Education
Notary Public -
National Notary Classes
Las Vegas, NV12-2021
Pharmacy Technician -
American Career College
CA05-2009
High School Diploma -
Mountain View High School
El Monte, CA06-2002
Skills
- Client relationship development
- Quality assurance in documentation
- Financial advising
- Proficient in Spanish
- Sales expertise
Languages
Spanish
Full Professional
Timeline
Loan Officer
Wheels Financial
10.2022 - Current
Underwriter
Automotive Credit Corp
03.2019 - 11.2022
Loan Officer
Wheels Financial
07.2010 - 03.2019
Authorization Representative
Prescription Solutions/Healthcare Partners
06.2008 - 02.2010
Customer Service Representative
Westlake Financial Services
06.2008 - 11.2009
Loan Officer
Countrywide Mortgage
12.2005 - 11.2007
Notary Public -
National Notary Classes
Pharmacy Technician -
American Career College
High School Diploma -
Mountain View High School
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