Sui Tautolo
Tacoma,WA
Summary
. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Visitation Supervisor
Family Rooted
Tacoma, WA
01.2023 - 07.2024
- Complied with all relevant regulations within the supervised visitation industry while maintaining up-to-date knowledge on best practices through ongoing professional development opportunities.
- Maintained strict confidentiality regarding sensitive information about clients to protect their privacy and security.
- Managed challenging situations during visitations effectively, utilizing conflict resolution skills and sound judgement to maintain a safe environment for all participants.
- Nurtured therapeutic relationships with families throughout their time under supervision, helping them work towards reunification or other positive long-term outcomes.
- Ensured child safety by closely monitoring all visitation activities and addressing any concerns promptly.
- Supported parents in developing appropriate parenting skills by offering guidance, modeling behavior, and sharing resources during visits.
Case Manager
Muckleshoot Housing Authority
Auburn, WA
10.2022 - 01.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Case Manager
Tacoma Rescue Mission
Tacoma, WA
10.2020 - 02.2022
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
Associate Degree - Biblical Studies
Community Chapel
Norwalk, CA06.2008
High School Diploma - L
Cabrillo High School
Long Beach, CA06.2003
Skills
- Flexibility
- Boundary Setting
- Assertiveness
- Teamwork and Collaboration
Timeline
Visitation Supervisor
Family Rooted
01.2023 - 07.2024
Case Manager
Muckleshoot Housing Authority
10.2022 - 01.2023
Case Manager
Tacoma Rescue Mission
10.2020 - 02.2022
Associate Degree - Biblical Studies
Community Chapel
High School Diploma - L
Cabrillo High School