EARL NARCISSUS P. SUICO
Bronx,NY
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides mentoring, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver and consensus builder.
Overview
16
16
years of professional experience
Work History
Team Leader
SYKES ASIA INC
Cebu , Philippines
09.2007 - 04.2022
- Through effective leadership, focuses on team performance and attrition
- Manages escalation procedures and ensures service levels are maintained
- Assesses, documents, tracks, and monitors problems to ensure resolution in timely manner
- Evaluating agents, performance management documentation, initiating termination process and provides mentoring
- Aligns work processes, structure, and systems to meet customer needs
- Builds rapport and establishes trust with coworkers and client
- Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of 20 members while providing exceptional customer service.
Asst. Systems Engineer
Cebu Iwakami Corporation
Cebu, Philippines
09.2006 - 03.2007
- Programs for assigned task
- Debugs/revises established programs according to new requirements
- Aids 20 employees with computer related questions user may have
- Report daily activity to IT head.
Office Clerk
Micro Craft Industries
Cebu, Philippines
08.2005 - 06.2006
- Encoding
- Responsible in monitoring daily time records of 100 employees
- Assist in payroll.
- Kept reception area clean and neat to give visitors positive first impression
- Interacted with customers by phone, email or in-person to provide information
Education
Bachelor of Science - Computer Science
University of San Jose-Recoletos, P. Lopez And Magallanes Streets
Philippines2003
Skills
- Overseeing Daily Activities
- SOP Adherence
- Verbal and Written Communication
- Work Planning and Prioritization
Timeline
Team Leader
SYKES ASIA INC
09.2007 - 04.2022
Asst. Systems Engineer
Cebu Iwakami Corporation
09.2006 - 03.2007
Office Clerk
Micro Craft Industries
08.2005 - 06.2006
Bachelor of Science - Computer Science
University of San Jose-Recoletos, P. Lopez And Magallanes Streets
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