Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Sujeidy Cummings

Charlotte,NC

Summary

Dynamic and organized receptionist with proven expertise at Multi Muffler, enhancing customer satisfaction through exceptional verbal communication and efficient appointment scheduling. Adept at managing multiple tasks and maintaining a welcoming environment, I consistently resolved client issues and supported executive staff, contributing to a positive workplace atmosphere.

Overview

12
12
years of professional experience

Work History

Receptionist

Multi Muffler
01.2024 - 08.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Receptionist Administrator

Kelly’s Dominican Hair Studio
01.2014 - 08.2025
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.

Education

Business Administration

Central Piedmont Community College
Charlotte, NC
03.2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Scheduling
  • Appointment scheduling

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Multi Muffler
01.2024 - 08.2025

Receptionist Administrator

Kelly’s Dominican Hair Studio
01.2014 - 08.2025

Business Administration

Central Piedmont Community College

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Sujeidy Cummings