Sujeiri fernandez
chicopee,MA
Summary
Offering strong communication skills and proactive attitude, ready to learn and grow within retail environment. Brings understanding of retail principles combined with knack for technology and customer service. Ready to use and develop problem-solving abilities and team leadership skills in [Desired Position] role.
Attentive retail professional brings 20 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of sale and distribution . People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
15
15
years of professional experience
Work History
Point of Sale Manager
Megabusiness Llc
05.2020 - 11.2022
- Implemented processes to track customer feedback regarding their shopping experience, using insights to improve service quality continually.
- Enhanced communication between front-line employees and management through regular meetings focused on sharing updates, addressing concerns, and brainstorming solutions.
- Spearheaded the adoption of new payment technologies for increased convenience and faster transaction processing times for customers.
- Enhanced customer satisfaction by implementing efficient Point of Sale systems and processes.
Sales Associate
Matosantos Comercial
01.2012 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Latinos Foods
03.2008 - 02.2012
- Built relationships with customers to encourage repeat business.
Education
Sabana Iglesia
01-1996
Skills
- Store operations
- Employee scheduling
- Excel & words
- route organize
- Customer service
- Promotional planning
- Cash handling
- Customer service management
- Workplace safety
Timeline
Point of Sale Manager
Megabusiness Llc
05.2020 - 11.2022
Sales Associate
Matosantos Comercial
01.2012 - 01.2020
Sales Associate
Latinos Foods
03.2008 - 02.2012
Sabana Iglesia
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