Sujie Lee
New York,New York
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Assistant Project Manager
Korean Translation Group
07.2022 - Current
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Developed and maintained project documentation for reliable records.
- Facilitated workshops to collect project requirements and user feedback.
- Negotiated contracts and agreements with vendors and freelancers for constructive supplier relations.
Studio Manager
JAYlim Studio
12.2016 - 08.2022
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Booked about 50% of weddings through meetings with clients and vendors.
- Plan and prepare advertising and promotional material to increase sales of products or services, working with clients, company Officers, sales departments, and advertising agencies.
- Created policies and procedures for company and delivered company-wide training to employees
- Successful at building a portal with third-party developers to escalate experience of clients and teams.
Manager
Simply Gorgeous Nails & Corp
07.2014 - 11.2016
- Resolve client complaints regarding service, products, and refund requests.
- Increase sales by 20% by developing marketing/sale programs to maintain the business budgetary goals.
- Source high-quality and trending nail care products.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
Education
Some College (No Degree) -
Queens College of The City University of New York
Flushing, NYSome College (No Degree) -
SUNY College At New Paltz
New Paltz, NYSkills
- Client Interfacing
- Event Logistics
- Customer Needs Assessments
- Customer Accounts Management
- Strategic Partnership
- Expense Reports
- Contract Development
- Project Management
- Contract Development
- Project Management
- Contract Development
- Project Management
- Contract Development
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Korean
Native or Bilingual
Timeline
Assistant Project Manager
Korean Translation Group
07.2022 - Current
Studio Manager
JAYlim Studio
12.2016 - 08.2022
Manager
Simply Gorgeous Nails & Corp
07.2014 - 11.2016
Some College (No Degree) -
Queens College of The City University of New York
Some College (No Degree) -
SUNY College At New Paltz
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