Sujith Pathari

• Managed Azure capacity operations (compute, storage, Exchange) across global data centers, managing a 70–100+ member team.

• Led Automations, Process Initiatives & proactive validation, reducing Cycle time delays by 30% and improving quality.

• Established governance frameworks, KPI dashboards, and SLA reporting via Power BI—improving stakeholder transparency.

• Acted as primary escalation point for executive stakeholders, driving systemic fixes through RCA and cross-team alignment.

• Mentored and upskilled 50+ engineers on Azure fundamentals, Power BI, and automation, improving team delivery and reducing dependencies.

Key Achievements:

✓ Successfully delivered global Azure cluster buildouts ensuring high availability and scalability.

✓ Achieved measurable improvements in growth cluster performance by reducing P50 and P75 targets through effective problem management.

✓ Designed and deployed dashboards, automations cutting manual effort by ~20%.

✓ Initiated & delivered customer-focused sub-projects (e.g., GSS rebranding, DC ticketing modernization).

• Led L3 support for Microsoft Retail & Online Store operations, ensuring global uptime and SLA adherence.

• Managed incident response, root cause analysis, and compliance across Azure, SCCM, Hyper-V, IIS, and SQL.

• Spearheaded patching automation and monitoring improvements for global services.

• Delivered end-to-end support for ISBU (CA Security Suite) and CDM (Data Management).

Key Achievements:

✓ Led the design and implementation of automated workflows for store openings and closures, streamlining operations

✓ Improved incident triage & RCA efficiency, reducing mean time to resolution (MTTR) by 15%.

✓ Standardized SOPs and knowledge transfers, scaling operations across multiple teams.