Sukhjit Singh
Los Angeles,CA
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative
Wescom Credit Union
Pasadena, CA
11.2022 - 10.2023
- Assisted with the opening of new accounts and processed account maintenance requests.
- Conducted in-depth analysis on issues pertaining to fraudulent accounts.
- Addressed a high volume of incoming calls related to membership benefits and services.
- Consistently achieved optimal performance in quality metrics such as call time, adherence, and after-call work notes.
- Utilized various software such as Symitar, Microsoft Teams, and FDR for multitasking purposes.
Customer Service Representative
Telus International
Sacramento, CA
01.2021 - 09.2022
- Handled customer inquiries through email and chat for Robinhood, an investment firm.
- Achieved high customer satisfaction ratings by providing effective instructions for app functionality.
Customer Service Representative
Advanced Call Center Technologies LLC
Carmichael, CA
04.2016 - 07.2016
- Completed a three-month training course focused on sales techniques and product knowledge for ATT.
- Maintained efficient communication by promptly answering incoming calls and addressing inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Some College (No Degree) - Nursing
San Jose State University
San Jose, CASkills
- Issue Resolution
- Financial Transactions
- Dispute Resolution
- Account Management
- Customer Support
- Database Maintenance
- Multitasking and Organization
Certification
- Residential Care for the Elderly Administrator Certificate
Timeline
Member Service Representative
Wescom Credit Union
11.2022 - 10.2023
Customer Service Representative
Telus International
01.2021 - 09.2022
Customer Service Representative
Advanced Call Center Technologies LLC
04.2016 - 07.2016
Some College (No Degree) - Nursing
San Jose State University
- Residential Care for the Elderly Administrator Certificate
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