Summary
Overview
Work History
Education
Skills
Portfolio Project
Timeline
Generic

Sukhleen Dhillon

Product Manager Apprentice
Los Angeles,CA

Summary

Dynamic Technical Product Owner with a proven track record at Expedia Group, specializing in product roadmap development, backlog prioritization, and experimentation. Skilled in A/B testing, Agile delivery, and AWS Kafka integration, with a focus on driving strategic alignment and enhancing user experience. Successfully led critical infrastructure modernization efforts while fostering high-impact cross-functional collaboration.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Technical Product Owner (Software Engineer II)

Expedia Group
04.2022 - Current
  • Led platform migration of Vrbo’s insurance services to Expedia Group’s internal experimentation framework (EGTnL), enabling A/B testing and data-informed product decisions across brands.
  • Owned API-level improvements to shopping and booking flows, partnering with UX and compliance teams to deliver WCAG-compliant, high-performance experiences.
  • Spearheaded modernization of claim-processing infrastructure by migrating from RabbitMQ to AWS Kafka, increasing reliability for critical user-facing services.
  • Defined and evolved product roadmaps for insurance platform features, aligning technical feasibility with business priorities and market needs.
  • Managed and prioritized the product backlog in collaboration with stakeholders, ensuring alignment with evolving business objectives and user needs.
  • Championed Agile delivery processes within the team, facilitating sprint planning, retrospectives, and iterative releases to increase execution velocity.
  • Collaborated cross-functionally across engineering, QA, security, and observability teams to ensure timely delivery of high-quality features.
  • Coordinated PCI-compliant transition of booking endpoints, aligning across engineering, QA, and security to ensure a smooth deployment with rollback safeguards.
  • Led cross-team debugging efforts, facilitating structured root cause analysis and reducing mean time to resolution (MTTR) for high-priority incidents.

Software Engineer –Product-Facing Responsibilities

Port of Long Beach
11.2018 - 04.2022
  • Launched an internal Project Management Portal for SharePoint-based systems, improving project visibility and task coordination across Port departments.
  • Designed and implemented a Policy Tracker system to automate the distribution of compliance updates, enhancing internal communication and regulatory adherence.
  • Developed and maintained product roadmaps and documentation for internal tools, aligning deliverables with stakeholder priorities and IT goals.
  • Managed feature requests and bug tracking for internal applications, refining the product backlog based on team feedback and operational needs.
  • Facilitated Agile delivery practices by supporting sprint planning, user acceptance testing (UAT), and regular release cycles across tool upgrades.
  • Collaborated with cross-functional teams including IT, operations, and legal to gather user requirements and translate them into technical solutions.
  • Led successful migration of SharePoint infrastructure from 2013 to 2019, including regression testing, user documentation, and change management coordination.
  • Modernized legacy reporting by converting Crystal Reports to SSRS, improving reporting speed and clarity for the Port Tenant Damage Incident Management system.
  • Authored disaster recovery and business process documentation to support operational continuity and knowledge transfer.

Education

Master of Science - Computer Science

California State University, Long Beach
Long Beach, CA
05.2001 -

Bachelor of Science - Computer Science

RIMT Institute of Engineering & Technology
Punjab, India
05.2001 -

Skills

Product Roadmap Development

Portfolio Project

Reframed engineering experience to reflect product ownership; led platform migration, experimentation setup, and stakeholder alignment at Expedia Group

Timeline

Technical Product Owner (Software Engineer II)

Expedia Group
04.2022 - Current

Software Engineer –Product-Facing Responsibilities

Port of Long Beach
11.2018 - 04.2022

Master of Science - Computer Science

California State University, Long Beach
05.2001 -

Bachelor of Science - Computer Science

RIMT Institute of Engineering & Technology
05.2001 -

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Sukhleen DhillonProduct Manager Apprentice
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