Sukhleen Dhillon
Product Manager Apprentice
Los Angeles,CA
Summary
Dynamic Technical Product Owner with a proven track record at Expedia Group, specializing in product roadmap development, backlog prioritization, and experimentation. Skilled in A/B testing, Agile delivery, and AWS Kafka integration, with a focus on driving strategic alignment and enhancing user experience. Successfully led critical infrastructure modernization efforts while fostering high-impact cross-functional collaboration.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Technical Product Owner (Software Engineer II)
Expedia Group
04.2022 - Current
- Led platform migration of Vrbo’s insurance services to Expedia Group’s internal experimentation framework (EGTnL), enabling A/B testing and data-informed product decisions across brands.
- Owned API-level improvements to shopping and booking flows, partnering with UX and compliance teams to deliver WCAG-compliant, high-performance experiences.
- Spearheaded modernization of claim-processing infrastructure by migrating from RabbitMQ to AWS Kafka, increasing reliability for critical user-facing services.
- Defined and evolved product roadmaps for insurance platform features, aligning technical feasibility with business priorities and market needs.
- Managed and prioritized the product backlog in collaboration with stakeholders, ensuring alignment with evolving business objectives and user needs.
- Championed Agile delivery processes within the team, facilitating sprint planning, retrospectives, and iterative releases to increase execution velocity.
- Collaborated cross-functionally across engineering, QA, security, and observability teams to ensure timely delivery of high-quality features.
- Coordinated PCI-compliant transition of booking endpoints, aligning across engineering, QA, and security to ensure a smooth deployment with rollback safeguards.
- Led cross-team debugging efforts, facilitating structured root cause analysis and reducing mean time to resolution (MTTR) for high-priority incidents.
Software Engineer –Product-Facing Responsibilities
Port of Long Beach
11.2018 - 04.2022
- Launched an internal Project Management Portal for SharePoint-based systems, improving project visibility and task coordination across Port departments.
- Designed and implemented a Policy Tracker system to automate the distribution of compliance updates, enhancing internal communication and regulatory adherence.
- Developed and maintained product roadmaps and documentation for internal tools, aligning deliverables with stakeholder priorities and IT goals.
- Managed feature requests and bug tracking for internal applications, refining the product backlog based on team feedback and operational needs.
- Facilitated Agile delivery practices by supporting sprint planning, user acceptance testing (UAT), and regular release cycles across tool upgrades.
- Collaborated with cross-functional teams including IT, operations, and legal to gather user requirements and translate them into technical solutions.
- Led successful migration of SharePoint infrastructure from 2013 to 2019, including regression testing, user documentation, and change management coordination.
- Modernized legacy reporting by converting Crystal Reports to SSRS, improving reporting speed and clarity for the Port Tenant Damage Incident Management system.
- Authored disaster recovery and business process documentation to support operational continuity and knowledge transfer.
Education
Master of Science - Computer Science
California State University, Long Beach
Long Beach, CA 05.2001 -
Bachelor of Science - Computer Science
RIMT Institute of Engineering & Technology
Punjab, India 05.2001 -
Skills
Product Roadmap Development
Backlog Management & Prioritization
User Story Creation & Planning
Agile Methodologies & Frameworks
Stakeholder Relationship Management
Requirements Elicitation
Product Lifecycle Management
Strategic Planning & Alignment
A/B Testing & Experimentation
Technical Acumen (APIs, AWS, Kafka)
Software Development Fundamentals
Continuous Improvement Mindset
Portfolio Project
Reframed engineering experience to reflect product ownership; led platform migration, experimentation setup, and stakeholder alignment at Expedia Group
Timeline
Technical Product Owner (Software Engineer II)
Expedia Group
04.2022 - Current
Software Engineer –Product-Facing Responsibilities
Port of Long Beach
11.2018 - 04.2022
Master of Science - Computer Science
California State University, Long Beach
05.2001 -
Bachelor of Science - Computer Science
RIMT Institute of Engineering & Technology
05.2001 -