Summary
Overview
Work History
Education
Skills
Timeline
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SUKHWINDER SINGH

Fremont,CA

Summary

Manager Warehouse and Retail Accomplished leader in both retail and warehouse environments for more than 10 years. Undisputed reputation for transforming the organization's largest number of associates into a collaborative team which consistently exceeds performance expectations. Often recognized as a leader for fostering a positive environment through effective two-way communication, implementing creative solutions for areas of opportunity, consistency, accountability, and leading by example. Motivating associates through positive recognition and adapting management style to fit any given circumstance has proven successful. Presently managing team in wrapping and packaging in U.S. Universal Herbs Inc.

Overview

23
23
years of professional experience

Work History

E-Commerce Warehouse Manager

Universal Herbs Inc
03.2009 - Current
  • Demonstrated experience in warehouse management with distinguishable strengths in leadership style, team building, increased productivity.
  • Manage the daily operations of outbound shipments direct to customer.
  • Ensure this is executed in a safe, effective manner.
  • Accomplished manager of wrapping and packing department presently and previously managed pick and replenishment departments.
  • Communicate consistently with other outbound managers and collectively strategize the most effective course of action for exceeding goal.
  • Make necessary adjustments to staffing within outbound departments to ensure maximum number of cartons is shipped.
  • Increased number of cross trained associates from 20% to 70%.
  • Devised and implemented efficient strategies to move staff to departments in need quickly in a fast paced environment, improving reaction time by 35%.
  • Overall daily throughput for Outbound is regularly met and exceeded by up to 10% as a result of positive relationships and teamwork with fellow managers.
  • Departmental increase in productivity by 22% consistently.
  • Departmental improvement in accuracy by 18% consistently.
  • Hire, teach, coach, train new associates.
  • Identify and develop high potential associates.
  • Monitory and swiftly address any performance, quality, disciplinary, and attendance issues.

Manager

Arco
04.2001 - 06.2007
  • Passion for customer service and leadership qualities resulted in a quick promotion to Front End Supervisor.
  • Creative ideas that produced unsurpassed results in performance metrics were adopted throughout the district and company-wide.
  • Ranked #1 in overall customer satisfaction in Southeast Division, we raised the bar and were the one to beat.
  • Oversaw daily operations for check out, returns and service desk.
  • This encompassed all sales transactions and customer satisfaction in the district's highest volume store.
  • Continuously exceeded performance metrics in cashier friendliness, wait to check out time, sales of extended protection plans and new credit cards.
  • Hired, coached, trained new associates.
  • Forklift Certified(5 years)
  • Identified and developed high potential associates.
  • Appointed district trainer and mentored Front End Supervisors throughout district.

Education

High School Diploma -

Dev Samaj High School Moga
Punjab India
03.1992

Skills

cashier, coach, Interpersonal Communication, credit, customer satisfaction, customer service, fast, team building, leadership, pick, promotion, Speaking, quality, quick, sales, staffing, Supervisor, teamwork, trainer

Timeline

E-Commerce Warehouse Manager

Universal Herbs Inc
03.2009 - Current

Manager

Arco
04.2001 - 06.2007

High School Diploma -

Dev Samaj High School Moga

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SUKHWINDER SINGH