Summary
Overview
Work History
Education
Skills
Timeline
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SULAIMAN AINA

Rockville Centre,NY

Summary

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in Software planning and implementation. My experience includes working with consulting firms, mass media conglomerates and, educational institutions,

Overview

4
4
years of professional experience

Work History

IT Manager

Wiredscore
New York, NY
10.2022 - Current
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Provided comprehensive local and remote IT support to company personnel, serving as the primary point of contact for reporting technical issues, addressing queries about upgrades, installations, and resolving software, hardware, and network problems.
  • Conducted evaluations of the organization's technology stack to identify and propose enhancements and updates for software, hardware, and systems, while also identifying cost-saving opportunities by identifying and optimizing unused software and licenses.
  • Developed and maintained processes and technology roadmap to achieve business objectives.

IT Support Specialist

Success Academy
Springfield Gardens, NY
06.2021 - 09.2022
  • Manages the maintenance & inventory of all Academy technology, including 600+ Chromebooks, 42 MacBooks & Ipads, and 15 Mac Minis.
  • Troubleshoot hardware and software issues via SA's ticketing system. Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Proactively identify and assess issues, in order to provide IT support to scholars and teachers, effectively implementing technical solutions.
  • Coordinates communication between executives, staff members and 500+ families and composed memos, reports, forms and other business documents.
  • Utilized G Suite’s Admin Portal in order to train school leadership & staff around operational systems, deliverables, and key procedures including scholar health, data management and emergency preparedness.

Licensing Compliance Consultant

ViacomCBS
New York, NY
06.2019 - 05.2021
  • Reviewed contracts for financial terms and compared to royalty statements, checking for compliance. Tracing financials through a contract’s life cycle to identify and resolve discrepancies for 60+ licensees.
  • Analyzed trouble ticket metrics to identify trends and make strategic recommendations for process improvement, scalability and training; build cases for change and see initiatives through to completion
  • Audit contract team executions weekly (reviewing system setup against legal documents, specifically for General Company Information, Grant of Rights, Financial Schedules, and Royalty Rates).
  • Drove data accuracy by generating Statement of Account invoicing & Allocations in collaboration with leadership. While maintaining contact with clients to ensure payments are completed, contributing to revenue goals.

Education

Bachelor of Arts - Economics, Business Administration

University At Albany SUNY
05.2019

Associate of Science - Business Administration

Alfred State College of Technology
05.2017

Skills

  • Technical Troubleshooting & support
  • CompTIA Security Certification (In Progress)
  • Process Enhancements and Revisions
  • Proficient in G Suite & Microsoft office Admin
  • Software implementation & management
  • Onboarding, Training & Development
  • Tracking and Documentation
  • Microsoft Windows and Office

Timeline

IT Manager

Wiredscore
10.2022 - Current

IT Support Specialist

Success Academy
06.2021 - 09.2022

Licensing Compliance Consultant

ViacomCBS
06.2019 - 05.2021

Bachelor of Arts - Economics, Business Administration

University At Albany SUNY

Associate of Science - Business Administration

Alfred State College of Technology

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SULAIMAN AINA