Suleidys Suarez
Miami,FL
Summary
Proven Customer Service Agent at LATAM Airlines, I excel in language proficiency and multitasking, ensuring high customer satisfaction levels. My empathetic approach and efficient problem-solving skills have significantly enhanced customer retention. With a strong work ethic and adaptability, I consistently deliver exceptional service, maintaining a positive and productive environment.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
LATAM Airlines
MIAMI, FL
10.2019 - Current
- Advised customers on purchasing decisions based on their individual needs.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Resolved customer complaints quickly and efficiently.
Education
High School Diploma -
VLADIMIR ILICH LENNIN
Havana, Cuba07-2011
Skills
- Reliability and punctuality
- Language proficiency
- Empathetic and genuine
- Typing speed
- Multitasking and organization
- Exemplary work ethic
- Customer relations
- Active listening
- Relationship building
- Customer focus
- Adaptability and flexibility
Timeline
Customer Service Agent
LATAM Airlines
10.2019 - Current
High School Diploma -
VLADIMIR ILICH LENNIN
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