Lisa Cherry
WESTMONT,IL
Summary
Accommodating Customer Service Agent with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with several years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well.
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
30
30
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
08.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Hairstylist
Self-employed
09.2006 - 06.2015
Flight Attendant
ATA Airlines
01.1995 - 04.1997
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Education
High School Diploma -
Downers Grove South HS
Skills
- Responding to Difficult Customers
- Making Announcements
- Reliability and punctuality
- Strong Work Ethic
- Flight safety
- Company policy adherence
Timeline
Customer Service Agent
Southwest Airlines
08.2016 - Current
Hairstylist
Self-employed
09.2006 - 06.2015
Flight Attendant
ATA Airlines
01.1995 - 04.1997
High School Diploma -
Downers Grove South HS
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