Rosalina Brown
Chandler,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
Amazon
Phoenix, AZ
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Patient Experience Representative
Dignity Health
Chandler, AZ
06.2016 - 05.2021
- Answered patient assistance calls, assessed needs and offered qualified support.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Slot Attendant
Horseshoe Casino
Hammond, IN
05.1999 - 05.2016
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Connected with guests on personal level to build loyalty.
- Dispensed machine payouts and provided change for players.
- Completed casino cage transactions on behalf of customers
Education
High School Diploma -
South Shore High School
Chicago, IL06.1990
Skills
- Dispute Resolution
- Responding to Difficult Customers
- Marshalling Aircraft
- Understanding Customer Needs
- Cash Register Operations
- Data Entry and Maintenance
- Information Updates
- Online Systems
- Cash Counting
- Claim Validity Determination
- Merchandise Orders and Exchanges
- Reading Comprehension
Timeline
Customer Service Agent
Amazon
06.2021 - Current
Patient Experience Representative
Dignity Health
06.2016 - 05.2021
Slot Attendant
Horseshoe Casino
05.1999 - 05.2016
High School Diploma -
South Shore High School
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