Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sulema Medina

Redwood City,CA

Summary

Dynamic and dedicated professional with experience at Crumbl Cookies, excelling in food safety and customer service. Proven ability to enhance guest satisfaction and streamline operations through effective time management and teamwork, Ensuring a positive experience for all customers.

Overview

5
5
years of professional experience

Work History

Baker

Crumbl Cookies
Foster City, CA
07.2025 - Current
  • Prepared and baked a variety of cookies, ensuring quality and consistency in recipes.
  • Operated baking equipment safely and efficiently to meet production demands.
  • Maintained cleanliness and organization of the baking area, adhering to food safety standards.
  • Assisted in inventory management, tracking ingredient usage for optimal supply levels.

Hostess

Donato Enoteca
Redwood City, CA
12.2023 - 06.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored dining area for guest satisfaction and addressed concerns promptly.

Hostess

Rise Woodfire
San Mateo, CA
05.2023 - 12.2023
  • Greeted guests warmly, ensuring a positive first impression.
  • Managed reservation system, optimizing seating arrangements for efficiency.
  • Coordinated with kitchen staff to streamline service flow during peak hours.
  • Assisted in training new team members on customer service protocols.

Intern Maternal Child Health

Kaiser Permanente
Redwood City, CA
06.2023 - 08.2023
  • Collaborated with team members to streamline processes and improve workflow efficiency.
  • Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.

Customer Service

In N Out
10.2021 - 01.2023
  • Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
  • Handled cash and credit transactions, ensuring adherence to company policies for security and accuracy.
  • Resolved customer complaints promptly, demonstrating effective problem-solving and communication skills.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.

Education

High School Diploma -

Sequoia High School
Redwood City, CA
06.2023

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Waste reduction
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Baker

Crumbl Cookies
07.2025 - Current

Hostess

Donato Enoteca
12.2023 - 06.2025

Intern Maternal Child Health

Kaiser Permanente
06.2023 - 08.2023

Hostess

Rise Woodfire
05.2023 - 12.2023

Customer Service

In N Out
10.2021 - 01.2023

High School Diploma -

Sequoia High School