Sulema Medina
Redwood City,CA
Summary
Dynamic and dedicated professional with experience at Crumbl Cookies, excelling in food safety and customer service. Proven ability to enhance guest satisfaction and streamline operations through effective time management and teamwork, Ensuring a positive experience for all customers.
Overview
5
5
years of professional experience
Work History
Baker
Crumbl Cookies
Foster City, CA
07.2025 - Current
- Prepared and baked a variety of cookies, ensuring quality and consistency in recipes.
- Operated baking equipment safely and efficiently to meet production demands.
- Maintained cleanliness and organization of the baking area, adhering to food safety standards.
- Assisted in inventory management, tracking ingredient usage for optimal supply levels.
Hostess
Donato Enoteca
Redwood City, CA
12.2023 - 06.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored dining area for guest satisfaction and addressed concerns promptly.
Hostess
Rise Woodfire
San Mateo, CA
05.2023 - 12.2023
- Greeted guests warmly, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen staff to streamline service flow during peak hours.
- Assisted in training new team members on customer service protocols.
Intern Maternal Child Health
Kaiser Permanente
Redwood City, CA
06.2023 - 08.2023
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Customer Service
In N Out
10.2021 - 01.2023
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Handled cash and credit transactions, ensuring adherence to company policies for security and accuracy.
- Resolved customer complaints promptly, demonstrating effective problem-solving and communication skills.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
High School Diploma -
Sequoia High School
Redwood City, CA06.2023
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Waste reduction
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Baker
Crumbl Cookies
07.2025 - Current
Hostess
Donato Enoteca
12.2023 - 06.2025
Intern Maternal Child Health
Kaiser Permanente
06.2023 - 08.2023
Hostess
Rise Woodfire
05.2023 - 12.2023
Customer Service
In N Out
10.2021 - 01.2023
High School Diploma -
Sequoia High School