Sulema Ybarra
San Antonio,TX
Summary
Dependable professional with experience supporting clients across healthcare, insurance, and account services. Recognized for active listening, empathy, and attention to detail, with a proven ability to resolve concerns, maintain accurate records, and support smooth account operations.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Customer Account Advisor
Aarons Sales Lease
2015.06 - Current
- Advised customers on lease options, product availability, and account terms.
- Managed customer accounts, resolving payment issues and maintaining accurate lease records.
- Resolved delinquent accounts through consistent follow-up and professional customer communication.
- Monitored account status to identify risks and support timely collections efforts.
- Developed strong client relationships through excellent interpersonal skills and consistent follow-up on outstanding issues.
- Enhanced customer retention through proactive communication and personalized account management.
- Managed high-volume accounts, ensuring accurate billing and prompt payment collection.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Insurance Agent
Pronto Insurance Company
2014.04 - 2015.05
- Advised clients on auto insurance coverage options, policy limits, and premium considerations.
- Explained policy terms, exclusions, and renewal options to support informed customer decisions.
- Generated accurate quotes and processed applications using agency CRM and underwriting guidelines.
- Maintained compliant records for policies, endorsements, cancellations, and billing updates.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Medical Assistant
Live Oak Community Health Center
2013.02 - 2014.03
- Managed patient intake, gathered vital signs, and prepared exam rooms for provider visits.
- Documented histories and clinical updates in electronic health records with accuracy and consistency.
- Supported preventive care workflows, including immunizations, screenings, and point-of-care testing.
- Coordinated appointment scheduling, referrals, and follow-up communications to maintain continuity of care.
- Assisted providers during examinations and minor procedures, anticipating supply and patient needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Nursing Assistant
Live Oak Nursing and Rehabilitation Center
2003.09 - 2008.08
- Monitored vital signs and reported condition changes promptly to nursing staff.
- Assisted residents with bathing, dressing, grooming, and toileting while preserving dignity and comfort.
- Repositioned residents and provided mobility support to help prevent pressure injuries.
- Documented daily care activities accurately in resident records and shift reports.
- Maintained clean, safe environments by following infection control and sanitation procedures.
- Responded quickly to resident call lights and urgent care requests with calm professionalism.
- Supported meal service, feeding assistance, and hydration monitoring for residents with special needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
GED -
Three Rivers High School
Three Rivers, TXCertificate of Technical Studies - Medical Assistant
Kaplan College
Corpus Christi, TX2013-01
Skills
- Account management
- Customer needs assessment
- Financial transaction management
- Client retention
- Customer service
- Negotiation skills
- Attention to detail
- Teamwork
- Reliability
- Active listening
- Composed under pressure
- Professionalism and etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Account Advisor
Aarons Sales Lease
2015.06 - Current
Insurance Agent
Pronto Insurance Company
2014.04 - 2015.05
Medical Assistant
Live Oak Community Health Center
2013.02 - 2014.03
Certified Nursing Assistant
Live Oak Nursing and Rehabilitation Center
2003.09 - 2008.08
GED -
Three Rivers High School
Certificate of Technical Studies - Medical Assistant
Kaplan College