SAMANTHA CUSCO
MIAMI,FL
Summary
Highly skilled customer service representative experienced in handling inbound calls and providing exceptional service. Motivated sales and management professional with a track record of exceeding targets and delivering excellent customer service. Proficient in calendar management, organizing meetings and events, handling confidential documents, and communicating with stakeholders. Strong communication and interpersonal skills, able to work independently or as part of a team.
Overview
7
7
years of professional experience
Work History
Sales and Customer Service
Get Covered New Jersey
01.2023 - 01.2024
- Insurance Knowledge: Understanding of different types of health insurance plans (HMOs, PPOs, etc.), deductibles, premiums, and coverage options
- Coordinate and schedule meetings and conferences with internal and external stakeholders
- Sales Techniques: Consultative selling, relationship building, closing deals
- Compliance: Knowledge of HIPAA regulations and other healthcare laws to ensure proper handling of sensitive client information
- Sales Metrics: Ability to meet sales quotas and targets set by the company.
Sales and Customer Service
Tax and Multi Services
01.2020 - 01.2023
- Managed calendars, scheduled appointments, and arranged meetings and conferences
- Consulting with clients, reviewing their tax information, and responding to questions and concerns
- Help prepare tax returns for individuals
- Negotiating all contracts with prospective clients
- Meet with clients every quarter to update or renew services.
Sales and Customer Service
Tax and Multi Services
01.2017 - 01.2020
- Understand client's financial situations, be aware of tax and other legal aspects that would apply to the policies selling and how that can impact client's finances
- Train incoming workers to work with customers to resolve complaints, process, and provide information about services
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
Education
High School Diploma -
Buena Regional High School
06.2021
Skills
- Customer Service Proficiency
- Insurance Industry Expertise
- Schedule Management
- Targeted Sales Approaches
- Assistance with Tax Filing
- Analyze Client Financial Status
- Train incoming workers
- Provided administrative support
- Health Insurance Sales
- Effective Time Management
- Leadership Skills
- Thorough Quality Assurance
- Client Relations Management
- Skilled in Figma and Canva
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales and Customer Service
Get Covered New Jersey
01.2023 - 01.2024
Sales and Customer Service
Tax and Multi Services
01.2020 - 01.2023
Sales and Customer Service
Tax and Multi Services
01.2017 - 01.2020
High School Diploma -
Buena Regional High School
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