Solomon Jarmakani
Las Vegas
Summary
Customer-focused hospitality and sales professional with a strong track record in guest relations and high-volume sales. Demonstrates effective communication and problem-solving abilities across departments, enhancing operational efficiency and customer satisfaction. Bilingual in Arabic and English, combining a strong work ethic with a team-oriented mindset.
Overview
3
3
years of professional experience
Work History
Marketing Coordinator / Guest Relations
Hilton Grand Vacations
Las Vegas
09.2025 - Current
- Coordinated communication between marketing teams and management to enhance operational efficiency and streamline workflow
- I work closely with multiple departments to ensure smooth operations, professional guest interactions, and efficient problem-solving
- Resolved guest concerns and complaints professionally, ensuring positive customer experiences and satisfaction
- I assist guests with scheduling concerns, qualification questions, and service-related issues in a professional manner
- Maintained customer service focus while managing high-volume hospitality and sales environment
- I prepare End-of-Day Excel reports tracking scheduled tours, guest attendance, production numbers, and operational metrics
Timeshare Sales Representative
Westgate Resorts
Las Vegas
02.2025 - 06.2025
- Presented and sold vacation ownership opportunities to qualified guests in a high-volume sales environment
- Applied negotiation skills and solution-based selling techniques to effectively address objections and fulfill client needs
- Cultivated strong customer relationships through professionalism, effective communication, and tailored service
- Ensured post-sale client satisfaction and strengthened retention through consistent communication and follow-up
Marketing Liaison
Westgate Resorts
Las Vegas
06.2024 - 01.2025
- Reviewed marketing materials and operational procedures to ensure compliance with industry policies in hospitality and real estate
- Coordinated administrative tasks, documentation, and interdepartmental communication to streamline operations
- Resolved guest qualification concerns through effective problem-solving and customer-focused service
- Supported management with time-sensitive operational projects while maintaining attention to detail
In-House Timeshare Services Team Captain
Westgate Resorts
Las Vegas
05.2023 - 06.2024
- Trained and guided new team members on effective communication and customer service techniques, ensuring operational consistency
- Coordinated with resort departments and management to promptly resolve guest and operational concerns, fostering collaborative solutions
- Led daily lobby and guest service operations, enhancing guest experience through adherence to hospitality standards
- Demonstrated leadership, reliability, and adaptability in a fast-paced team-oriented environment
Education
Some College (No Degree) - Business Administration
College Of Southern Nevada
Las Vegas, NVSkills
- Marketing
- Sales
- Consultative selling
- Customer Retention
- Project Coordination
- Event Planning
- Time Management
- Organization
- Verbal Communication
- Written Communication
- Negotiation
- Leadership
- Team Training
- Conflict Resolution
- Problem Solving
- Bilingual
- Fast-Paced Work Environment Adaptability
Timeline
Marketing Coordinator / Guest Relations
Hilton Grand Vacations
09.2025 - Current
Timeshare Sales Representative
Westgate Resorts
02.2025 - 06.2025
Marketing Liaison
Westgate Resorts
06.2024 - 01.2025
In-House Timeshare Services Team Captain
Westgate Resorts
05.2023 - 06.2024
Some College (No Degree) - Business Administration
College Of Southern Nevada