Sulma Fuentes
Bakersfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Information & Referral Specialist
Community Action Partnership Of Kern/ 211 Kern
Bakersfield, CA
08.2013 - Current
- Responsible for providing confidential, appropriate, unbiased health and social service information, referrals, and advocacy to the public by telephone, bi-directional texting, and live chat.
- Identify when a caller is in crisis, and utilize active listening skills, calming, and de-escalation skills.
- Provide call handling guidance and training to new employees.
- Complete CalFresh and Medi-Cal applications.
- Schedule VITA and HEAP appointments.
- Assist with the maintenance of the 211 Kern database.
Seasonal Fulfillment Associate
Amazon
Bakersfield, CA
10.2024 - 02.2025
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
Associate of Arts - Human Services
Bakersfield College
Bakersfield, CA06-2013
Skills
- Call center experience
- Bilingual
- Multitasking
- Computer proficiency
- Detail-oriented
- Active listening
- Verbal and written communication
- Adaptability
References
References available upon request.
Languages
Spanish
Native/ Bilingual
Certification
- Bilingual (Spanish/English) Oral Proficiency Tier I
- Inform USA Certified Resource Specialist
- Inform USA Certified Database Curator
Timeline
Seasonal Fulfillment Associate
Amazon
10.2024 - 02.2025
Information & Referral Specialist
Community Action Partnership Of Kern/ 211 Kern
08.2013 - Current
Associate of Arts - Human Services
Bakersfield College
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