Sultan Wali Shah
Evans,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager Teller Services
Habib Bank Limited
ATM Custodian
Habib Bank Limited
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Maintained security standards by adhering to company policies and procedures for ATM operations.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
- Optimized inventory control by maintaining adequate supplies for ATM servicing requirements.
CSO Customer Sales Officer
Habib Bank Limited
- Improved company security measures by implementing innovative risk assessment strategies and policies.
- Developed and executed comprehensive security programs for enhanced employee safety and asset protection.
- Managed cross-functional teams to ensure timely completion of critical security projects, resulting in reduced potential threats.
- Streamlined communication processes between departments, ensuring efficient incident response and management.
Cash Officer
Habib Bank Limited
05.2017 - 03.2021
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Assisted customers in navigating financial services, offering advice on products tailored to their needs.
- Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
- Cultivated positive relationships with clients while maintaining their privacy and confidentiality at all times.
Manager of Operations
Naqeeb Ullah
09.2010 - 03.2017
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Education
Bachelor of Arts - State Economics
University Of Peshawar
Peshawar, KPK, PakistanDiploma Certificate -
Diploma in Information Technology
Aptech Institute Peshawar, KPK Pakistan High School Diploma -
The Lang Land School And College, Chitral
Chitral, KPK, Pakistan07.2015
Skills
- Operations Management
- Strategic Planning
- Contract Management
- Business Development
- Complex Problem-Solving
- Sales Techniques
- Customer Service
- Hiring and Training
- Adaptability
- Reliability
- Computer Skills
Certification
MLT
Languages
Urdu
Full Professional
Khowar
Full Professional
Persian/Pashto
Full Professional
English
Professional Working
Arabic
Limited Working
Timeline
Cash Officer
Habib Bank Limited
05.2017 - 03.2021
Manager of Operations
Naqeeb Ullah
09.2010 - 03.2017
Manager Teller Services
Habib Bank Limited
ATM Custodian
Habib Bank Limited
CSO Customer Sales Officer
Habib Bank Limited
Bachelor of Arts - State Economics
University Of Peshawar
Diploma Certificate -
Diploma in Information Technology
High School Diploma -
The Lang Land School And College, Chitral
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