Sumaiya M. Sara
Germantown,MD
Summary
Dynamic Customer Service Representative with proven expertise at DCHA in verifying application accuracy and processing tenancy approvals. Skilled in Microsoft Office Suite and adept at multi-task management, I consistently ensure compliance and enhance operational efficiency. Recognized for reliability and punctuality, I excel in fast-paced environments, consistently delivering exceptional results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
DCHA
Washington, District of Columbia
06.2025 - Current
- Verified application information for accuracy from various sources.
- Evaluated rent reasonableness of HCV units against local market rates.
- Processed tenancy approval letters, ensuring all documentation was complete.
- Prepared and finalized HAP contracts in compliance with regulatory standards.
- Issued initial and interim billing within established timelines.
Cashier
7-Eleven
Rockville, Maryland
10.2021 - 01.2024
- Monitor the register and communicate with the customers according to their needs.
- Conduct a quarterly inventory with the owner.
- Receive products from suppliers as per order, print selling prices, and add those to merchandise.
Data Entry Operator
Red Cross
Dhaka, Bangladesh
11.2011 - 01.2012
- Entered blood donors’ vital information into the system and verified their identities.
Education
Germantown, MD - Business
Montgomery College
Germantown, MD09.2023
Year of Graduation - Dhaka, Bangladesh
Holy Cross School
Dhaka, Bangladesh01.2013
Rockville, MD - Full Stack web development, HTML, CSS, JavaScript
Practical IT
Rockville, MDSkills
- Customer service and support
- Management skills
- Microsoft Office Suite
- HTML and CSS basics
- Documentation review
- Verification processes
- Numerical proficiency
- Accounting principles
- Reliability and punctuality
- Tenancy approval
- Multi-task management
- Microsoft Outlook
- HCVP software knowledge
Volunteer Experience
Data Entry Operator, Red Cross, Dhaka, Bangladesh, 11/01/11, 01/01/12, Entered blood donors’ vital information into the system and verified their identities.
Clubs Activities
- Songkolpo Foundation, Dhaka, Bangladesh, 11/01/12, Organized cultural activities.
- BUBT Photography Club, Dhaka, Bangladesh, 09/01/14, Took photographs of student activities for the yearbook.
Awards Honors Certifications
Dean’s List, 2022-2023
Timeline
Customer Service Representative
DCHA
06.2025 - Current
Cashier
7-Eleven
10.2021 - 01.2024
Data Entry Operator
Red Cross
11.2011 - 01.2012
Germantown, MD - Business
Montgomery College
Year of Graduation - Dhaka, Bangladesh
Holy Cross School
Rockville, MD - Full Stack web development, HTML, CSS, JavaScript
Practical IT
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