Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Suman Khanal

West Hartford,USA

Summary

Motivated, ready to learn more skills to success in any kind of situation. Tactful with professionals at all levels. Accustomed to handling confidential records. Responsible and versatile - able to maintain good sense of humor in any kind of situations. Ability to transcend cultural differences passion and dedication for the job.

Overview

13
13
years of professional experience

Work History

Sales Associate

Best Wireless (Verizon Retailer)
08.2023 - 12.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Administrative Assistant

Iconic Infosys
03.2020 - 03.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Retail Banker

Citizens Bank International Limited
11.2016 - 05.2017
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Streamlined account opening processes for improved efficiency and a better client experience.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
  • Developed strong relationships with clients, creating lasting connections that contributed to business growth.
  • Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.

Bookkeeper

Modern Nepal Academy
06.2011 - 02.2013
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Implemented more efficient filing system for financial documents, improving accessibility and organization.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
  • Kept up-to-date on changes in relevant regulations or industry best practices.
  • Maintained and processed invoices, deposits, and money logs.

Education

Bookkeeper Certification -

Universal Accounting
Utah
03.2024

Certification -

Computer System Institutes / Organizational Management
Charlestown, Massachusetts
09.2023

MBA - General Studies

Johnson & Wales University / Master's of Business Administration
Providence, Rhode Island
05.2019

Skills

    General office skills

    Account Reconciliation

    Customer service

    Oriented to service

    Cashier

    Accounting/Bookkeeping

    Teamwork and Collaboration

    Time Management

    Inventory

    Payroll

    Accounts Payable/Accounts Receivable

    QuickBooks

    Excel

    General Ledger

Accomplishments

    Efficiently ran all of the accounting allowing the owner to focus more on the company Involved in increasing sales

    Organize big events for young people; develop skills, concerned to careers .

    Supervise small groups and employees in create solutions, not problems

    Develop good attitude working directly with people, offering an atmosphere to relax

    Great customer service – able to multi-task

    Increase sales in by given big support to customers, and answering questions

    Rapidly learned and applied computer programs, recently completed QuickBooks

Timeline

Sales Associate

Best Wireless (Verizon Retailer)
08.2023 - 12.2023

Administrative Assistant

Iconic Infosys
03.2020 - 03.2022

Retail Banker

Citizens Bank International Limited
11.2016 - 05.2017

Bookkeeper

Modern Nepal Academy
06.2011 - 02.2013

Bookkeeper Certification -

Universal Accounting

Certification -

Computer System Institutes / Organizational Management

MBA - General Studies

Johnson & Wales University / Master's of Business Administration

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Suman Khanal