SUMAN SHARMA
Stroudsburg,PA
Summary
Dynamic leader with a proven track record at WOMEN'S WORLD INSTITUTE, enhancing company performance through strategic management and operations optimization. Skilled in business development and team leadership, I excel in fostering client relationships and achieving financial targets, demonstrating a unique blend of decision-making and verbal communication abilities.
Overview
24
24
years of professional experience
Work History
Manager
COUNTRY GAS AND CONVENIENCE
07.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
CHASKA INDIAN RESTAURANT
05.2014 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager of Operations
Subway
02.2013 - 03.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Managing Director
WOMEN'S WORLD INSTITUTE
01.2001 - 01.2013
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Education
Bachelor of Science - NUTRITION AND DIETITICS
GURU NANAK DEV UNIVERSITY
INDIA04-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Goal setting
- Project management
- Operations management
- Shift scheduling
- Sales management
- Business administration
- Business development
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Manager
COUNTRY GAS AND CONVENIENCE
07.2015 - Current
Assistant Manager
CHASKA INDIAN RESTAURANT
05.2014 - 05.2015
Manager of Operations
Subway
02.2013 - 03.2014
Managing Director
WOMEN'S WORLD INSTITUTE
01.2001 - 01.2013
Bachelor of Science - NUTRITION AND DIETITICS
GURU NANAK DEV UNIVERSITY
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