Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sumeet Singh Kohli

Huntington,NY, USA

Summary

Self-motivated General Manager in Hospitality industry successful in relationship building and problem solving skills. Highly organized and Self motivated team player adept at cultivating partnerships and building lasting relationships across all demographics. In-depth knowledge of operations. Adapts quickly to changing needs and expertly resolves conflicts. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.

Overview

15
15
years of professional experience

Work History

Hotel General Manager

Marriot Hotel
05.2023 - Current
  • Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
  • Developed strategies to maximize profits through cost control and revenue generation initiatives.
  • Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
  • Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
  • Reviewed financial statements and reports to assess operational performance against budget targets.
  • Conducted regular inspections of rooms, common areas, facilities and safety equipment.
  • Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
  • Liaised with suppliers for ordering supplies such as food items, beverages, linens.
  • Analyzed market data to identify trends in occupancy rates, pricing strategies.
  • Collaborated with sales team on special promotions or packages for guests.
  • Created marketing plans to increase visibility of the hotel's brand in local markets.
  • Established quality assurance standards for each department to ensure high levels of service delivery.
  • Performed administrative tasks such as payroll processing or updating employee records.
  • Evaluated job performance of staff members on an ongoing basis using established criteria.
  • Identified training needs among employees according to business requirements.
  • Developed programs to reward outstanding customer service by staff members.
  • Advised senior management on changes needed to improve operational efficiency.
  • Input and confirmed reservations for guests.
  • Verified customer credit to establish payment method for accommodations.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Oversaw day-to-day operations of 125 room hotel and restaurant with staff of 25 employees.

Hotel Operation Manager /Task Force Manager

Hotel Industry
02.2022 - 04.2023
  • Currently working as Task Force (Front office Manager / Operation Manager) at Marriott Hotel in NY.
  • Also worked as Task Force manager at Choice Hotels , Hilton / Hampton Inn Property, Marriott property. Handled Front desk and day to day operations for these different hotel brands.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Crafted operations best practices using audits and project management team feedback.
  • Collaborated with team leaders on quality audits.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Measured and reviewed performance via KPIs and metrics.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Created corrective actions based on adverse KPI trends.

District Manager

Boost Mobile / Metro by T-Mobile, Master Dealer.
10.2019 - 11.2021
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Maintained professional network of potential clients and business opportunities.
  • Created and maintained sales environment to support business objectives.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Developed key customer relationships to increase sales.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.

Store Manager / District Manager

AT&T ( Mobileistic, Master Dealer)
08.2017 - 09.2019
  • Produced top sales across Long Island region 2 quarters through effective planning and implementation of key initiatives.
  • Used RQ4 iQ metrix Point of Sale register system to complete transactions.
  • Managed weekly schedules of store employees.
  • Interviewed and hired team members /Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Audited stores and the sales performance and data trends to improve under performing areas.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Developed and implemented a training program to increase employee productivity and product knowledge.
  • Audited dealer stores, sales performance and data trends to improve under performing areas
  • Delivered constructive coaching and feedback to enhance employee sales and customer service skills.
  • Worked closely with Business CSE's, using persuasive communication skills and customer relations expertise to close deals with Business clients.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Conducted biweekly performance reviews to organize training and development for staff.

Market Manager, (BAWA Market)

Metro by T-Mobile, Master Dealer(Cell Nation Inc).
06.2014 - 07.2017
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Boosted monthly sales by 100 % and exceeded lead conversion and sales goals.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Analyzed regional market trends to discover new opportunities for growth
  • Worked closely with each sales team members to provide relevant and effective feedback on specific sales calls and selling methods.
  • Established performance goals, set timeline targets for sales team and trained new employees.
  • Tested and optimized organic and paid acquisition channels, including content creation and curation, pay-per-click, event, social media and lead generation campaigns.
  • Executed optimal sales strategies to achieve commercial goals for all markets.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Developed, maintained and deepened strategic partnerships with agencies, vendors and carrier.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Created talent development plans for current employees and built high-performing marketing team.

Sales Representative/ Store Manager /District Manager

Metro by T-Mobile, Master Dealer (CellNation Inc)
01.2010 - 05.2014
  • Hired, trained and managed team of 20 associates for NY store, Including evaluating performance and enforcing disciplinary actions.
  • Improved efficiency 100% through supervising daily staff assignments and tasks, including and daily follow ups.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Cross-sold additional products and services to purchasing customers.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Created and implemented store displays, promoting sales and growth.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Delegated work to employees based on shift requirements, Individual strengths and unique training and setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Answered product questions with up-to-date knowledge of sales and promotions and Demonstrated product features to align with customer needs.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Restructured operational workflows to better capitalize on changing market conditions and consumer buying habits.

Education

Masters in Commerce ( M.Com) - Marketing, Human Resource, Business Analytics.

University of Mumbai, Mumbai
Mumbai, India.
06.2007

Skills

  • Leadership, Supervision, Training and Team building
  • Operations, Sales & Marketing Management
  • Staff Management training and development / Retail operations management
  • Account Administration
  • Property Management Systems
  • Service-driven sales
  • Guest experiences & Satisfaction
  • Food and Beverage Operations
  • Hospitality Management
  • Revenue Generation /Optimization
  • Staff Training and Development
  • Training and mentoring

Accomplishments

  • Won the best dealer award for Cell Nation Inc. for BAWA ( Baltimore / Washington) market in 2016.
  • Awarded the Most Valuable Player award " MVP" by Mobilestic for Long Island/ Queens territory for the year 2018.

Timeline

Hotel General Manager

Marriot Hotel
05.2023 - Current

Hotel Operation Manager /Task Force Manager

Hotel Industry
02.2022 - 04.2023

District Manager

Boost Mobile / Metro by T-Mobile, Master Dealer.
10.2019 - 11.2021

Store Manager / District Manager

AT&T ( Mobileistic, Master Dealer)
08.2017 - 09.2019

Market Manager, (BAWA Market)

Metro by T-Mobile, Master Dealer(Cell Nation Inc).
06.2014 - 07.2017

Sales Representative/ Store Manager /District Manager

Metro by T-Mobile, Master Dealer (CellNation Inc)
01.2010 - 05.2014

Masters in Commerce ( M.Com) - Marketing, Human Resource, Business Analytics.

University of Mumbai, Mumbai

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Sumeet Singh Kohli