SUMER POULLARD
Richmond,TX
Summary
Dedicated, energetic, and skilled in assisting customers with any need. Experienced Cashier with over 5 years in the retail industry. Motivated and professional, with a pleasant and hardworking personality. Skilled in receiving orders, arranging products in the store, and processing transactions. Exceeding customer expectations to increase customer loyalty and retention is something I'm passionate about. Excellent communication Positive learning process Conflict and dispute resolution Quick learner Creative problem solving Time management skills Customer satisfaction Multi-Task Management
Overview
6
6
years of professional experience
Work History
Cashier Customer Service
At Home
Richmond, US
10.2020 - Current
- Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
Cashier & Stocker
Bath & Body Works
Sugar Land, TX
11.2024 - 12.2024
- Helped with purchases and signed customers up for rewards program.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
Cashier & Fitting Rooms
Burlington
Richmond, TX
10.2023 - 12.2023
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier & Usher
AMC Theatres
Sugar Land, TX
06.2019 - 07.2019
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Checked tickets for authenticity and suitability for the event in question
- Greeted customers with a smile and provided them with helpful, friendly service
Education
Associate of Applied Science - Sonographer
Houston Community College
Houston, TX05-2025
High School Diploma -
William B. Travis High School
Richmond, TX05-2021
Skills
- Excellent communication
- Positive learning process
- Conflict and dispute resolution
- Quick learner
- Creative problem solving
- Time management skills
- Customer satisfaction
- Multi-Task Management
Timeline
Cashier & Stocker
Bath & Body Works
11.2024 - 12.2024
Cashier & Fitting Rooms
Burlington
10.2023 - 12.2023
Cashier Customer Service
At Home
10.2020 - Current
Cashier & Usher
AMC Theatres
06.2019 - 07.2019
Associate of Applied Science - Sonographer
Houston Community College
High School Diploma -
William B. Travis High School