Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sumer Wilson

Associates Insurance Agency
Conway,AR
1
Certification
4
years of professional experience

Results-driven customer service professional with a proven track record in cultivating strong client relationships and conducting thorough policy reviews. Expertise in problem resolution and critical thinking, aiming to enhance customer satisfaction and loyalty.

Work History

Customer Service Representative

4 Years
Associates Insurance Agency | 08.2022 - 08.2026
  • Developed customized insurance plans based on client needs and risk assessments.
  • Conducted thorough policy reviews to ensure compliance and accuracy in documentation.
  • Cultivated strong client relationships through effective communication and follow-up strategies.
  • Provided training and mentorship to new agents on sales techniques and product knowledge.
  • Assisted clients with policy renewals, ensuring timely updates and adjustments as needed.
  • Collaborated with underwriters to evaluate risks and determine appropriate premiums for clients.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Education

Bachelor of Science - Agribusiness

Southern Arkansas University | Magnolia, AR

Skills

Customer service
Active listening
Critical thinking
Customer relations
Problem resolution
Relationship building
Computer proficiency
Conflict resolution

Certification

Licensed P&C Agent in Wisconsin and Arkansas

Timeline

Customer Service Representative

Associates Insurance Agency
08.2022 - 08.2026Read More

Southern Arkansas University

Bachelor of Science from Agribusiness
Read More
Sumer Wilson