Summary
Overview
Work History
Education
Skills
Awards
Extracurricular Activities
Languages
Timeline
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Sumesh Gireesan

Flemingsburg,KY

Summary

Experienced Team Leader with over 10 years of experience in International Call Centre BPO in back-office and customer-facing sectors. Highly proficient in computer skills, leadership, training, people management, conflict management, recruitment and self-discipline. Strong track record of success in managing teams, improving performance, and providing exceptional customer service. Seeking a position as Team Leader/Assistant Manager to utilize my skills and expertise in a dynamic and challenging environment.

Overview

18
18
years of professional experience

Work History

Team Leader

Wipro Technologies Ltd
11.2023 - Current
  • Team Management
  • Client Interaction
  • Training and Feedback
  • Handling Escalation
  • Preparation of PPT for Weekly and Monthly Client Call
  • Working on various types of reports in Excel
  • Doing Quality Audits
  • Sharing feedback to team members for their performance
  • Working in coordination with different team
  • Conducting training and refreshers for the team on regular intervals

TEAM LEADER

Groundops Pvt Ltd
Ahmedabad, Maharashtra
12.2021 - 07.2023
  • Arrange the tours and trips for the various corporates, and general customers of USA & Canada based on the request received via Email and Call
  • Audit the calls handled by advisors, and share feedback
  • Provide training to bottom quartile performance
  • Share updates with the team on daily basis
  • Give process training to the new comers
  • Keep track of employee performance, attendance, and payroll
  • Also co-ordinating with the HR Team for the recruitment in BPO

SR EXECUTIVE

Vodafone India
09.2012 - 11.2021
  • Customer Service Via WebChat
  • Solving customer queries received via call, email & chat
  • Training new team members on the process & tools used in routine work
  • Handled a team of 10 people on new billing process
  • Giving them 1-on-1 feedback
  • Doing Quality Audit Work
  • Preparing the weekly schedule

EXECUTIVE ASSISTANT TO AGM SALES

Torrent Pharmaceuticals Ltd
Ahmedabad, Maharashtra
04.2007 - 07.2009
  • Assisting AGM Sales in General Office Administration Work
  • Arranging for his tours, and taking care of the billing part post completion of tour
  • Coordinating with the Sales Staff of South & West India
  • Coordinating with the Internal Departments for the dispatch and billing of orders received from the sales staff
  • Preparing the reimbursement report of the sales staff
  • Preparing monthly & weekly sales report
  • Data Analysis of the Sales Report and submitting the summary of the report to AGM Sales

Education

B.C OM -

Gujarat Arts & Commerce College
04.2004

12TH HIGH SCHOOL -

Firdaus Amrut High School
04.2001

Skills

  • Computer Proficiency
  • People Management
  • Conflict Management
  • Quality Audit
  • Data Analysis
  • Data Entry
  • BPO Operation
  • Recruitment
  • Team Building
  • Customer Service Mentoring
  • Performance Management

Awards

  • Habit Flagbearer Award, 11/29/2024, Recognized for consistent communication skills
  • Outstanding Team Lead Partner Support Award, 05/10/2024, Acknowledged for leadership, dedication, and commitment to delivering exceptional support to business partners
  • Certified Workshop on ChatGPT & AI in Microsoft Office, 11/13/2024, Successfully completed a certified workshop conducted by Jatan Shah, a Microsoft Certified Trainer and CEO of Skill Nation, focusing on leveraging AI tools for enhanced productivity in Microsoft Office applications

Extracurricular Activities

Participating in online courses or webinars relevant to my profile Playing a musical instrument, singing in a choir, or composing music Participating in individual or team sports Gym/Bodybuilding Cricket Have been trained in MMA Cooking Travelling

Languages

  • English
  • Hindi
  • Gujarati
  • Tamil
  • Malayalam

Timeline

Team Leader

Wipro Technologies Ltd
11.2023 - Current

TEAM LEADER

Groundops Pvt Ltd
12.2021 - 07.2023

SR EXECUTIVE

Vodafone India
09.2012 - 11.2021

EXECUTIVE ASSISTANT TO AGM SALES

Torrent Pharmaceuticals Ltd
04.2007 - 07.2009

B.C OM -

Gujarat Arts & Commerce College

12TH HIGH SCHOOL -

Firdaus Amrut High School

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Sumesh Gireesan