Sumesh Mohanan
Schenectady
Summary
Driven by strategic thinking and a knack for business analysis, I excelled at Capgemini Americas, enhancing stakeholder relations and optimizing best practices. My expertise in Workforce Central, WFR, and Workforce Pro coupled with a passion for project planning and proposal development, significantly boosted project delivery efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
UKG WFM Engagement Manager and Technical Architect
Capgemini Americas
07.2022 - Current
- Managed complex engagements involving multiple teams , consistently meeting or exceeding expectations.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Consulted with teams on established best practices and process improvements.
- Handling contract renewals and Project finances for current project.
- Providing consultancy services to other team in Capgemini on Workforce Pro and WFC environment. Helping them resolve L2 and L3 issues related to WFC and WFD Payrule and Workrule building blocks configuration.
- Implementing 2 New sites in US from requirement gathering to Project completion. Developed Time& Pay influencing components (Payrules, Workrules, holidays), Creating interface to handle data that needs to be sent to finance team, Creating payroll interfaces, Configuring GTOR, Developing Attendance modules and building training materials to new users.
- Performing monthly maintenance on prod and non prod Environment. Implementing DR plan by helping the infra and network team to host Kronos DB, WDM, WIM and User facing servers at two different data center to make sure no impact at time of any natural or manmade disaster.
- Delivered impactful presentations showcasing project results, earning recognition from senior management for excellent communication skills.
- Assessed risks associated with engagements proactively mitigating potential issues before they escalated into significant problems affecting overall outcomes.
- Streamlined internal processes to improve team efficiency and project delivery timelines.
- Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
- Mentored junior team members, providing guidance on best practices and fostering a positive work environment.
- Evaluated post-engagement performance data to identify areas for improvement and implement strategies to enhance future engagements'' quality and effectiveness.
- Assisted with negotiations and sales closings.
Senior UKG WFC Consultant
Capgemini Americas
06.2020 - 06.2022
- Participated and provided support in WFC upgrade from 8.1.6 to 8.1.16.
- Following the upgrade steps, rebooting all servers, reconfiguring interfaces and connection before handing it over to support team.
- Implementing Attendance modules for 3 sites. Working with Business to understand HR policies and implementing it in Attendance policies and rules.
- Creating New interfaces in WIM to implement integration with Oracle to load employee punches on shopfloor into Kronos and making it available for supervisor to edit and approve. Building outbound interface to extract data and make it available to Web Method integration which connects Kronos database to consume this data.
- Working on Multiple RFP for Capgemini and creating proposals, submitting it to Bid team and representing it in Orals in front of potential future clients.
- Managing and leading 8 team members consisting of Development and Support team.
- Lead the team in Workday Migration project where the current HR3 system for Person Import was replaced by Workday.
- Providing support by performing QA test for SOA sunset migration project where the integration from common shop floor system was replaced by Web method.
- Resolving and helping team to resolve break fix issues raised in service now and make sure the SLA is met as per the contract.
- Consolidating Monthly Business review data for client and presenting the performance metrics every month.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
UKG WFM Project Lead
Capgemini Americas
07.2019 - 05.2020
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Updated customers and senior leaders on progress and roadblocks.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Partnered with project team members to identify and quickly address problems.
- Kronos version 8.1.2 was handled by GE Corporate business which hosted employees from Aviation, Healthcare, Capital, Renewables and ANZ region. As part of the GE corporate initiative each business had to pull out their population and host them in their own preferred Time and Attendance tool. The Project was a more than 8 months of journey where despite COVID-19 situation by leveraging 30% of Corporate Kronos COE team effort to manage this transition in addition to their regular development & support activities without adding any cost to the program. Below mentioned are the synopsis of each project which was managed simultaneously along with playing the role of Onsite Coordinator for Kronos WFC and Kronos WFR.
- MyTime (WFR) Decoupling: Due to WFC business transition, the MyTime application has been identified to have its own environment (Windows Server and SQL Server database) to remove dependency on Kronos WFC instance. We added a new Windows Server & Database for MyTime and decoupled 39 jobs and executed 2554 test cases of Unit, UAT and Integrations successfully to ensure the MyTime application was decoupled from current Kronos instance.
- GE Capital – WFC to WFR Transition: Completed the migration of all GE Capital 82 employees for 4 site groups. 2 clocks were installed and tested successfully at 2 location. Team conducted the 4 training sessions of MyTime User Training to Supervisors and employees and provided the training materials.
- Kronos ANZ WFC Cloud to WFR Transition: Completed the migration of all (Healthcare, GE Digital, GE Power, GE Renewables and GE Aviation businesses) from ANZ Kronos WFC on Cloud to MyTime WFR.
- Kronos WFC Transition – GE Power: The employees were migrated to a new Kronos instance in an On Prem environment for 2881 employees with 19 interfaces, 4306 configuration items, 60 stored procedures, 145 active clock configurations, 1479097 activities and executed 4106 test cases of Unit, UAT, Payroll and Integrations successfully. 5 clocks were tested successfully from 4 different location.
UKG WFC and WFR Integration Lead
Capgemini Americas
01.2016 - 08.2019
- Created and modified SQL scripts by using Procedures, functions and cursors to calculate Pay Policies, Pay calc, Schedules and Accrual profiles based on the data received from People soft. Making the data available for long pull and loading it into Workforce Ready Application (WFR) through Middleware.
- Enhancing Person Import interface in WFR and WFC application to accommodate new users whenever a new site is added to the application.
- Providing Weekend maintenance support on WFC 6.0, 7.0 and 8.0 WFC on Prem environment by performing cyclic reboot of all server and applying Kronos and server packages on them. Making sure pre and post outage communication and proper change management process are followed and preventing P1 situation in Production environment.
- Handling the entire life cycle of a new clock installation in WFR and WFC application right from getting the order and processing it through UKG Kronos vendor to configuring it in Kronos application by coordinating with Site and Network leaders.
- Improved customer satisfaction, ensuring adequate staffing levels during peak business hours.
- Coordinated with IT and Telecom departments to troubleshoot and resolve any technical issues impacting workforce management systems or tools.
- Provided ongoing training and support to WFM team members, enhancing overall team competency and performance.
- Actively sought feedback from employees and managers, utilizing insights to refine WFM strategies and enhance overall employee satisfaction.
- Served as subject matter expert for WFM software systems, advising on updates and system improvements as needed.
- Developed custom reports to provide management with valuable insights into workforce performance metrics.
- Drove continuous improvement efforts within the WFM team, identifying opportunities for process enhancements and implementing best practices.
- Established strong relationships with department heads, collaborating on workforce planning initiatives to meet organizational goals.
- Conducted regular audits of WFM data integrity, ensuring accurate reporting and analysis capabilities.
- Managing offshore team and reviewing their work before any changes are moved into production.
UKG WFC Kronos Developer
Igate Patni
06.2012 - 05.2016
- Providing solution by converting the existing functionality into MSQL and Console app jobs which can be triggered through Event manager.
- Managing a 2-member team and making sure the deliverables were met on time.
- Improved Kronos Payroll interfaces by applying error handling codes in WIM interface to capture and notify it to the concerned stake holders using .NET, Batch Scripting and Kronos Interfaces.
- Creating Pay rules and workrules building blocks as per the site requirement and configuring it in Kronos WFC Application.
- Creating and modifying Activities configuration for new sites that needs to subscribe to the services offered by the WFC Activities module.
- Creating test cases related to specific scenario.
- Performing UAT and sign off from the user.
- Production roll out, Go-Live communication.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Debugged complex software issues, leading to a more stable product release.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
UKG WFC Kronos Analyst
Patni Computer Systems
12.2009 - 05.2012
- Monitor daily interfaces to ensure they are properly imported into Kronos application and modify stored procedures of any interface’s changes.
- Setting up and troubleshooting Kronos WFC Clocks in 5.0, 6.0 and 7.0 environment.
- Providing production support to Activities modules in Kronos WFC 6.0 and 7.0 version. Raising defect in the Activity interfaces and testing the fix before the change is moved into production.
- Creating Hyperfind queries and troubleshooting an issues related to assigning or executing it in production environment.
- Additional responsibilities include Training and Mentoring of the team members. Establish “Best Practices” and plan for continuous improvement of processes.
- Involved in User Acceptance Testing and guided the user in performing testing.
- Maintaining the Kronos application configuration for Development, Test, & Production instances.
- Troubleshooting 4500 clocks configuration.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
Education
Bachelor of Science - Information Technology
Mulund College of Commerce
06.2009
Skills
- Workforce Central WFC Time and Attendance expertise, WFC Activities, WFC Attendance,WFC Clocks, WFC Accruals
- Workforce Ready WFR Expertise
- Workforce Pro Time and Attendance consultant
- Windows Archive self learned Knowledge
- Windows and Shell Scripting
- NET Console App programming
- Stakeholder Relations
- Business Analysis
- Strategic Thinking
- Best practices optimization
- Project Planning
- Proposal Development
Additional Information
- 15+ years of industry experience as a Kronos Techno Functional Consultant performing roles like Solution feasibility analysis, customer discussion, Requirement gathering, PRE and Post Implementation Support.
- A competent professional of more than 5+ years of experience in the Industry as a Project Lead/Tech Lead/Onsite lead.
- Provided excellent Technical and Implementation Support with over 60000 users, across the globe for Kronos version 6.0, 6.2, 7.0,8.1.2,8.1.6.
- DevOps Support Lead for Workforce Central for population around 10K+ users spread across North America.
- Experience as a Team member on Kronos upgrade Project - Version 8.1.2 to version 8.1.6
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Limited Working
Marathi
Limited Working
Tamil
Elementary
Timeline
UKG WFM Engagement Manager and Technical Architect
Capgemini Americas
07.2022 - Current
Senior UKG WFC Consultant
Capgemini Americas
06.2020 - 06.2022
UKG WFM Project Lead
Capgemini Americas
07.2019 - 05.2020
UKG WFC and WFR Integration Lead
Capgemini Americas
01.2016 - 08.2019
UKG WFC Kronos Developer
Igate Patni
06.2012 - 05.2016
UKG WFC Kronos Analyst
Patni Computer Systems
12.2009 - 05.2012
Bachelor of Science - Information Technology
Mulund College of Commerce
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