Sumicko Howard
Columbia,SC
Summary
As a professional with strong background in customer interactions and service solutions, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration, a solid ethical foundation to ensure customer trust, and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kim's Enterprise
06.2019 - 11.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Strengthened customer trust through professional handling of sensitive issues.
- Enhanced customer loyalty by providing personalized product recommendations.
Inbound Sales Agent
Spectrum
03.2023 - 09.2023
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Educated customers on new product features and services available through the company.
- Maintained accurate records of conversations with clients using computer databases.
- Encouraged cross-selling of products and services that were beneficial for customers.
Temp Receptionist
Blair Cato Pickren Casterline, LLC
05.2022 - 07.2022
- Responded to inquiries from internal staff members regarding office operations.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Bachelor of Science - Business Management
South Carolina State University
Orangeburg, SC12-2022
Skills
- Problem Resolution
- Administrative Support
- Scheduling
- Product Knowledge
- Microsoft Office expertise
- Time Management
- Quality Control
- Team Development
References
- Veronica Bailey, CFO of Brookland Baptist Church, West Columbia, SC, 29169
- Cheryl Chandler, Social Worker for Palmetto Health, Lexington, SC, 29071
Timeline
Inbound Sales Agent
Spectrum
03.2023 - 09.2023
Temp Receptionist
Blair Cato Pickren Casterline, LLC
05.2022 - 07.2022
Customer Service Representative
Kim's Enterprise
06.2019 - 11.2024
Bachelor of Science - Business Management
South Carolina State University
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