Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Training
Timeline
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Sumin Suryakanthan

Dunwoody,GA

Summary

Dynamic operations leader with extensive experience at Ross Stores, excelling in logistics and area oversight. Proven track record in enhancing customer engagement and implementing loss prevention strategies. Skilled in quality assurance and time management, driving operational excellence and achieving significant improvements in performance metrics.

Overview

13
13
years of professional experience

Work History

Area Supervisor

Ross Stores
Dunwoody, GA
02.2023 - 09.2024
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Represents & support the company brand at all times by maintaining a professional appearance, store cleanliness, merchandise to standard.
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
  • Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time

Assistant Manager – Franchise Operations

Shadowfax Technologies Pvt Ltd
04.2021 - 05.2022
  • Responsible for overall forward and reverse operations in Franchise hubs in Assigned region.
  • Ensure timely attempt of forward and reverse shipments through all Franchise hubs.
  • Maintain rider count as per target in franchise hubs for optimal performances.
  • Train Franchise partners to deliver best in class performance in metrics.
  • COD and Loss Control.
  • Daily and weekly reviews with Franchise partners and drive performances.
  • Maintain relationship with Franchise partners, resolve issues timely by escalating with central teams.
  • Generate leads for Franchise partners, verify and onboard qualified partners to run last mile operations

City Head - Operations

Farmers Fresh Zone Private Limited
11.2020 - 03.2021
  • Headed the Quick Commerce Segment.
  • Drive P&L ownership of the city (even at an individual store level as well) including Sales
  • Work with business stakeholders to evaluate and analyze gaps hindering the business growth.
  • Owns day-to-day operational metrics along with team management, ensuring process adherence, quality and resource planning, implementing all the SOP's, workflows and policies.
  • Plan marketing activities and review sales reports with a view to meet the monthly and annual sales targets
  • Play a significant role in long term planning with view to deliver operational excellence
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
  • Work closely with cross functional teams within – like Marketing, Tech to deliver business goals, Maintain a healthy balance between Operations and other functions for the delivery of optimum results.
  • Conduct Periodic performance reviews with the team and key business stakeholders.
  • Continuous focus on Customer Satisfaction(Non Negotiable)

Station Manager - Last Mile Operations

Delivery Private Limited
09.2016 - 11.2019
  • Ensures end to end smooth running of station operations for the assigned area/cluster.
  • Ensures all the operational SOPs are followed and timely audit is conducted.
  • Monitors Zero Breach across Region in terms of shipments closures within defined TAT.
  • Monitors zero missing shipments in terms of Value & Numbers and also ensures zero fake updates in the software
  • Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)
  • Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management
  • Suggests various models for new pin code expansion of new location / cities across cluster and also scouts for facilities for the new DC's
  • Acts as a people manager and coordinates with HR for FE's salaries, other issues & grievances.
  • Ensures FE's follow proper dress code and maintain their behavior with customers
  • Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages
  • Monitors security parameters across region and ensures no unlawful activity occurs

Executive – Logistics Operations

SpiceJet Limited (DTD)
05.2016 - 08.2016

Executive – Logistics Operations

BusyBees Logistics Solutions Private Limited (XpressBees)
01.2015 - 05.2016

Senior Assistant – Air Operations

Safexpress Private
01.2013 - 01.2015

Logistics/Operations supervisor

APS
06.2011 - 06.2012

Education

Diploma - Logistics and Supply Chain Management

KITCO-ASSOCHAM Consortium
Cochin, Kerala
01.2011

Secondary Education -

A.S.M.M.H.S.S
Alathur, Kerala
01.2009

Matriculation -

A.S.M.M.H.S.S
Alathur, Kerala
01.2007

Skills

  • Logistics and operations management
  • Quality assurance
  • Area oversight
  • Loss prevention
  • Customer engagement
  • Time management
  • Inventory control

Languages

English, Malayalam, Hindi, Tamil

Hobbies and Interests

Travelling, Cooking

Training

  • Undergone through the operations of a Container Freight Station, Falcon Infrastructure Ltd, Cochin.
  • Undergone on-job-training at Unilog Transporting Company Private Limited.

Timeline

Area Supervisor

Ross Stores
02.2023 - 09.2024

Assistant Manager – Franchise Operations

Shadowfax Technologies Pvt Ltd
04.2021 - 05.2022

City Head - Operations

Farmers Fresh Zone Private Limited
11.2020 - 03.2021

Station Manager - Last Mile Operations

Delivery Private Limited
09.2016 - 11.2019

Executive – Logistics Operations

SpiceJet Limited (DTD)
05.2016 - 08.2016

Executive – Logistics Operations

BusyBees Logistics Solutions Private Limited (XpressBees)
01.2015 - 05.2016

Senior Assistant – Air Operations

Safexpress Private
01.2013 - 01.2015

Logistics/Operations supervisor

APS
06.2011 - 06.2012

Diploma - Logistics and Supply Chain Management

KITCO-ASSOCHAM Consortium

Secondary Education -

A.S.M.M.H.S.S

Matriculation -

A.S.M.M.H.S.S

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