SUMIT TRAIAN SOM

• Self-motivated, skilled at working independently and collaboratively in a team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with cross-functional teams to improve customer satisfaction and streamline service processes.
• Utilized CRM software to track customer interactions and maintenance of service records.
• Passionate about learning, committed to continual improvement and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.

Held the position during multiple periods, primarily in the summer seasons, but also at other times throughout the year (non-continuous employment).

As a team leader I had to coordinate different teams promoting and selling new and existing products. The main activities I was involved in:

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Monitored project progress and ensured adherence to company targets.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.